Insurance risk manager Work, Jobs in Sheffield, Syk (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
6d
Positive Behaviour Support Practitioner
Landmarks College —Rotherham
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Rope Access Administrator
Eurosafe Solutions Ltd —Sheffield
- £26,500 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
6d
Commercial Manager
Amey Ltd —Sheffield
- Full-time
- Management
- Travel
- Organisational skills
- Employee discount
Quick apply
9d
Claims Team Manager
Homeprotect —Sheffield
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Regional Facilities Manager
MCR Property Group Ltd —Sheffield
- £47,000 - £52,000 a year
- Hospitality
- Maintenance
- Travel
Quick apply
EHS Manager
Sherwin-Williams —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Rapid Claims Handler
Homeprotect —Sheffield
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Department Manager - Production
PPG —Batley
- Full-time
Quick apply
Service Delivery Manager
Compliance365 —Wakefield
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Presentation skills
- Free parking
Quick apply
2d
Procurement Coordinator
Arnold Magnetic Technologies —Swallownest
- £28,000 - £31,000 a year
- Part-time
- ERP systems
- Computer skills
- Communication skills
- Free parking
- Flexitime
Quick apply
Site Manager
CBRE —Doncaster
- Full-time
- Management
Senior Business Consultant
SBS —Sheffield
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
Quick apply
Project Manager
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £31,251.45 - £55,586.88 a year
- Hybrid work
- Management
- ERP systems
- Project management
- Free parking
- Flexitime
Quick apply
Commissioning Manager (13021)
Tilbury Douglas —Sheffield
- Full-time
- Continuous improvement
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
13d
Senior Project Manager
Tait —Pontefract
- Full-time
- Engineering
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Player Protection Executive
The Rank Group —Sheffield
- Customer service
- Computer literacy
- Communication skills
- Flexible schedule
- Life insurance
Quick apply
Credit Controller
Kelling Group Limited. —Normanton
- £18,883 - £27,250 a year
- Part-time
- Microsoft Office
- Communication skills
- Life insurance
- Referral programme
Quick apply
Project Manager - MSS
SBS —Sheffield
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Financial services
- Annual leave
Quick apply
Senior Bid Manager
AmcoGiffen —Barnsley
- £55,000 - £70,000 a year
- Full-time
- Civil engineering
- No degree
- IT
- Life insurance
Quick apply

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insurance risk manager jobs near sheffield, syk

Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year
6 days ago

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

insurance risk manager jobs in sheffield, syk

Senior Complaint Handler

Positive Behaviour Support Practitioner

Rope Access Administrator

Commercial Manager

Claims Team Manager

Regional Facilities Manager

EHS Manager

Rapid Claims Handler

Department Manager - Production

Service Delivery Manager

Procurement Coordinator

Site Manager

Senior Business Consultant

Project Manager

Commissioning Manager (13021)

Senior Project Manager

Player Protection Executive

Credit Controller

Project Manager - MSS

Senior Bid Manager

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