NRS Wholesale is a growing trade wholesaler supplying refrigeration, air conditioning, HVAC, mechanical services spare parts, materials and associated products to contractors, installers, service companies and trade customers.
We are looking for a commercially driven Branch & Sales Manager to help grow the business, build our customer base and support our future expansion. This is a hands-on role for someone who can win new customers, develop key accounts, manage branch operations and help us open at least one additional store as the business grows.
You will be the face of NRS Wholesale in the market, building relationships with refrigeration, air conditioning, HVAC and mechanical contractors, installers, facilities companies, service and maintenance firms, and other trade buyers.
We already have strong in-house knowledge of refrigeration and air conditioning, so we are particularly interested in candidates who can also bring wider mechanical services knowledge, especially around pumps, valves, pipework, fittings, controls, plant room equipment or associated trade products.
This role would suit someone who is not just looking to manage an existing branch, but someone who wants to build something, grow sales and take ownership.
Why join NRS Wholesale?
This is an opportunity to join a growing business at an early stage and play a major role in shaping its future.
You will have the chance to build the customer base, influence product demand, develop the branch model and support the opening of further stores. For the right person, this is more than a branch management job. It is a chance to help grow a wholesale business from the ground up.
You will be joining a business with strong technical knowledge, an established understanding of refrigeration and air conditioning, and ambitions to expand into a broader HVAC and mechanical services wholesale offer.
Responsibilities
Sales growth and business development
- Build and deliver a strong new-business pipeline through outbound calls, site visits, networking, referrals and local market activity.
- Win new trade customers across refrigeration, air conditioning, HVAC, mechanical services, facilities, service and maintenance sectors.
- Develop and manage key accounts, increasing repeat orders, product range uptake and long-term customer loyalty.
- Identify target sectors, customers and territories, mapping opportunities and planning activity to achieve growth.
- Produce quotes, follow up enquiries and convert opportunities into profitable orders.
- Deliver sales, margin and growth targets with a focus on profitable trading.
- Build strong relationships with contractors, installers, engineers, buyers and business owners.
- Drive upselling and cross-selling across refrigeration, AC, HVAC, mechanical services and related product categories.
- Feed back market intelligence on competitors, pricing trends, customer demand and product opportunities.
Branch and operational management
- Support and manage day-to-day branch operations, including trade counter, phone/email orders, warehouse activity, deliveries and customer collections.
- Ensure consistently high customer service levels and fast, accurate order fulfilment.
- Oversee stock control, including ordering, replenishment, stock accuracy, stock turns, cycle counts and reducing slow-moving or obsolete stock.
- Work with suppliers and manufacturers to source products, support pricing, improve availability and arrange product training or technical support.
- Maintain accurate customer records, pricing notes, sales pipeline and activity reporting using CRM, Excel or other systems.
- Resolve customer issues professionally, including returns, credits, delivery problems, product queries and urgent requirements.
- Ensure pricing discipline and approvals are followed, protecting margin.
- Maintain strong housekeeping, safe working practices and compliance with company procedures and health & safety requirements.
Business expansion
- Help identify and develop opportunities for opening at least one additional store.
- Support planning around location, customer demand, stock profile, staffing requirements, local competition and sales opportunity.
- Help forecast high-demand product lines and initial stock requirements for future branch growth.
- Contribute to the branch growth plan and wider commercial strategy.
- Help build a repeatable branch model that can support future expansion.
Essential experience
- Proven experience in branch management, sales management, business development, trade counter management, depot management or technical trade supply.
- Proven experience in branch management, sales management, business development, trade counter management, depot management or technical trade supply.
- Experience in a wholesale, trade supply, distribution, merchant or technical sales environment.
- A track record of growing sales, winning new customers and developing accounts.
- Strong commercial awareness, including pricing, margin, negotiation, customer service expectations and stock impact.
- Confidence dealing with trade customers face to face, over the phone and by email.
- Ability to work independently, take ownership and create opportunities rather than waiting for leads.
- Strong organisational skills and the ability to manage several priorities in a fast-paced environment.
- Good IT skills, including email, Excel, CRM or order systems.
- Full UK driving licence.
Desirable experience
- Knowledge of refrigeration, air conditioning, HVAC, mechanical services, pumps, valves, controls, pipework, fittings, plant room equipment, electrical wholesale or allied trade products.
- Experience selling to contractors, installers, engineers, facilities companies, service and maintenance firms.
- Experience managing a branch, depot, trade counter, warehouse or small team.
- Experience opening, growing or improving a branch, store or depot.
- Supplier management and logistics coordination experience.
- Understanding of stock optimisation, branch KPIs, sales reporting and product range development.
- Experience with pumps, valves, press fittings, copper, insulation, controls, ancillaries or mechanical building services products would be a strong advantage.
- Experience in a wholesale, trade supply, distribution, merchant or technical sales environment.
We are looking for someone who is:
- Sales-driven and commercially minded.
- Proactive, energetic and self-motivated.
- Comfortable creating opportunities, not just responding to enquiries.
- Confident speaking with contractors, installers, engineers, suppliers and trade customers.
- Practical, hands-on and willing to get involved.
- Resilient, persuasive and comfortable handling objections.
- Organised, reliable and able to follow through properly.
- Customer-focused with a practical approach to solving problems.
- Able to build trust with customers, suppliers and colleagues.
- Strong enough to lead, but grounded enough to support customers and the team.
- Interested in helping grow the business, not just managing day-to-day activity.
Pay: Up to £60,000.00 per year
Experience:
- Branch Management : 3 years (preferred)
- Sales management: 3 years (preferred)
Work Location: In person
