Retention specialist Work, Jobs in Sheffield, Syk (with Salaries)

Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Microsoft CSP Consultant
FluidOne —Sheffield
- Full-time
- Azure
- Travel
- Communication skills
- Employee assistance programme
Sales Trainee
UK Plumbing Supplies Limited —Sheffield
- £30,500 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
3d
Renewals Specialist - Audi/VW Sheffield
JCT600 —Sheffield
- Up to £40,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Referral programme
Quick apply
Senior Technical Trainer
Daimler Truck AG —Barnsley
- Full-time
- Computer networking
9d
Internal Account Manager
Arnold Magnetic Technologies —Swallownest
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Consultant Anaesthetist
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £113,565 - £150,569 a year
- Full-time
9d
Event Planner/Digital Marketer
EDClass —Sheffield
- £30,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Multimedia Specialist
EDClass —Sheffield
- £26,250 a year
- Full-time
- Driving
- Travel
- Communication skills
- Employee assistance programme
Telesales Specialist - Waste
Safetykleen —Dinnington
- £28,000 - £38,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Quick apply
11d
Maths & English Skills Coach
Total Training Provision —Barnsley
- £30,000 - £34,000 a year
- Full-time
- English
- Maths
- Education
Quick apply
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Inbound Coordinator
AFI Group —Normanton
- Sales
- Organisational skills
- Employee discount
Quick apply
2d
Internal Account Manager
PHSGroup —Cudworth
- £28,000 a year
- Monday to Friday
- Microsoft Excel
- Sales
- Analysis skills
4d
Site Agent
Gallifordtry —Normanton
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
Project Manager
Gallifordtry —Normanton
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Employee assistance programme
- Employee discount
Deputy Manager- Children's Home
SGS Care Ltd —Pontefract
- £38,150 a year
- Full-time
- Leadership
- Annual leave
Quick apply
Care Worker – Complex Care
Caremark - Home Care in Mansfield and Ashfield —Mansfield
- Up to £18 an hour
- Weekend availability
- No experience needed
- Referral programme

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Customer Success Manager

Everfield
Sheffield

Apply Now

Job details

Full-time
£30,000 - £40,000 a year

Benefits

Flexible schedule

Qualifications

English
B2B
SaaS
Account management
Communication skills
Time management

Full job description

About Everfield
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.

About Us

Motivity is a highly customisable electronic job sheet system used daily by thousands of engineers across the UK and Ireland. With over 200 customers and ambitious growth targets, we are focused on strengthening long-term client relationships, driving product adoption, and identifying opportunities for account growth.

Position Overview

You will own a portfolio of mid-market service businesses (avg. £5,000 ACV), taking full ownership for retention, renewals, and account growth. You will drive product adoption, identify upsell opportunities, and expand existing accounts, while building strong, trusted relationships. You’ll work closely with sales and product teams to ensure customer success translates into measurable business outcomes and revenue growth.

Key Responsibilities

Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor
Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio
Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity
Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution
CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed
Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively
Guide customers through initial setup, trial, and early adoption

Required Qualifications

Professional-level English (written and spoken)
Proven experience in B2B SaaS customer success, account management, or similar role (3+ years)
Strong communication and relationship-building skills with the ability to influence stakeholders
Commercial mindset with experience in renewals, retention, or upsell
Excellent time management and ability to prioritise across multiple accounts
Proactive, self-motivated, and comfortable working with minimal supervision
CRM proficiency
We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply—even if you don’t meet 100% of the criteria.
Experience working with operational or field service teams is a strong plus

What We Offer

Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics
Direct impact on customer growth and retention in a scaling SaaS business
Hybrid setup with flexible working hours
A small, experienced, and supportive team
A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee
Clear product value and established customer base to build on
Workations, team events, and a strong internal culture

Apply Now

Refine Your Search

retention specialist jobs in sheffield, syk

Customer Success Manager

Microsoft CSP Consultant

Sales Trainee

Renewals Specialist - Audi/VW Sheffield

Senior Technical Trainer

Internal Account Manager

Consultant Anaesthetist

Event Planner/Digital Marketer

Multimedia Specialist

Telesales Specialist - Waste

Maths & English Skills Coach

Associate Director - FM Operational Readiness

Inbound Coordinator

Internal Account Manager

Site Agent

Project Manager

Deputy Manager- Children's Home

Care Worker – Complex Care

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