We have an exciting opportunity available in the Student Registry for 2 x Student Registry Service Support Assistants.
Located in the Students' Union Building, at the heart of the main University Campus, the Student Registry Service is responsible for critical student administration processes which enable students to begin, progress with, and complete their studies at the University.
Student Registry is responsible for leading on the delivery and development of core institutional processes across student registration, fees and funding, formal examinations, results and awards processing, transcript issuing, engagement and attendance monitoring, and student formal procedures (Complaints, Academic Appeals, Discipline, Fitness to Practice and Progress). It is responsible for delivering high quality services to students across the aforementioned areas and for working with colleagues in faculties and academic departments to ensure consistency of practice across the institution.
Main duties and responsibilities
Work effectively within a busy team to respond to student and staff enquiries via face to face, live chat, telephone and email.
Provide a high level of customer service, ensuring that students are supported at all times.
Work collaboratively with colleagues across the Student Registry Service to respond effectively and comprehensively to enquiries from Students and Staff.
Provide information, guidance and advice to students, staff within the University and to external enquirers and organisations in line with the University’s regulations and the General Data Protection Regulation.
Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.
Maintain and update student records using University IT systems and databases.
As a member of our Professional staff you will be expected to demonstrate a commitment to the professional behaviours set out in the Sheffield Professional Framework. Please follow this link for further information: Sheffield Professional Framework.
As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
Attend relevant departmental meetings (Academic Services and Student Registry staff briefings).
Any other duties, commensurate with the grade of the post.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Experience in a front facing customer facing environment, providing information and guidance.
Excellent customer service skills, with experience of responding efficiently and effectively to phone, face-to-face and email enquiries.
Excellent communication skills, both written and verbal.
Previous experience of data inputting and processing.
Proven IT skills, with experience of working with the Microsoft Office Suite (particularly Word and Excel), email and the ability to learn new software.
Excellent interpersonal skills and the ability to communicate confidently with people from a variety of backgrounds.
Ability to work effectively and flexibly in a team environment, but also able to work independently, in accordance with departmental objectives and team deadlines.
Strong organisational skills, with the ability to work well under pressure and to tight deadlines whilst maintaining attention to detail.
Knowledge and experience of the use of electronic student records systems (particularly within Higher Education).
An awareness of the importance of the General Data Protection Regulation and handling confidential information.
Further Information
1 x Post: 20/07/2026 - 13/11/2026
1 x Post: 20/07/2026 - 02/10/2026
Student Fees and Funding Officers, Student Records Assistant, Student Enquiries Advisors
https://sheffield.ac.uk/saas/student-administration-academic-affairs
For informal enquiries about this job contact Emily Harlington, Senior Business Support Officer and PA via [email protected]
