We are one of the world’s leading companies in the fields of orthopedics, arthroscopy, sports medicine, and orthobiologics. True to our mission “Helping Surgeons Treat Their Patients Better,” we have been developing innovative products and surgical techniques for over 40 years. Arthrex was founded in 1981 in Munich and is now headquartered in Naples, Florida (USA), with additional subsidiaries in 21 countries. Our corporate culture is defined by cross-border collaboration and the exchange of ideas among colleagues from diverse national backgrounds.
The expansion into new business areas and the continuous development of our product portfolio contribute to our steady growth and ensure that we remain at the forefront of high-quality product innovation. Our employees play a key role in this success through their dedication and commitment.
In return, we offer a motivating and appreciative work environment.
We are therefore seeking an experienced and enthusiastic IT Supervisor who will support and guide the a team within the EMEA Helpdesk.
Job objectives:
Organise and manage a team within the EMEA Helpdesk, ensuring full processing and resolution of IT tickers and continuously improving the end-user services.
Duties and Responsibilities:
- Provide technical and disciplinary leadership and development for a team within the EMEA Helpdesk
- Serve as the point of contact for employees both on-site and off-site, as well as for subsidiaries in the EMEA region
- Be responsible for the uninterrupted provision of end-user services in cooperation with the team
- Oversee the installation of end-user hardware and software, the setup of in-house and remote workstations, workstation moves within the building, the administration and sup-port of iPhones and iPads, and the connection of network ports and telephones, respectively delegate these tasks to team members
- Ensure all incoming IT tickets are fully processed and resolved by the appropriate specialist department
- Collaborate on a global level (AMERICAS, LATAM and APAC) to introduce and implement global standards
- Analyse, report on and optimize helpdesk / service desk processes and recommend pro-cess improvements
- Prepare, update and present status reports
- Participate in and lead various IT Infrastructure projects as needed
Education and Professional Experience:
- Successfully completed vocational training in IT (e.g., as an IT Specialist) or a degree in computer science, software engineering or a similar field, or an equivalent qualification
- Several years of professional experience in Information Technology, preferably in Helpdesk / Support
- Several years of leadership experience
General Requirements:
- Strong leadership skills
- Very good English skills, both spoken and written
- Sense of responsibility, commitment and flexibility
- Problem- and service-oriented working approach
- Ability to work in a team and willingness to familiarize oneself with new task areas
- Solid knowledge of operating systems and end-user hardware and software
- Assertiveness
Specific Requirements:
- Solid knowledge in IT Infrastructure, including software deployment, Active Directory, end-user hardware and software, and network technology
- ITIL knowledge, particularly in incident, problem and change management
- Experience with MCITP is an advantage
- Willingness to occasionally work outside regular office hours to support the Helpdesk team in its day-to-day operations
Working Arrangements:
Please note that this is a full-time position (40 hours per week) Monday to Friday. Flexibility is re-quired. Hybrid working arrangement available.
Travel activity:
This role involves some business travel between the two Arthrex sites (Sheffield and Solihull).
The role will also entail 30% international travel.
Compensation and benefits:
Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays (pro rata), Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.
Ready to make a difference with us?
If you're passionate about innovation, collaboration, and contributing to meaningful advancements in healthcare, we’d love to hear from you.
Take the next step in your career and become part of a team that’s shaping the future of medical innovation.
We’re excited to learn more about you – please send us your complete application documents, including your CV and relevant certificates.
Apply now and help us make a real impact.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics.
