Candidate and Purpose of the Post
Are you organised, practical and passionate about online selling?
We are looking for a motivated and proactive individual with good IT skills and an eye for detail to help grow our online sales operation. This role will work closely with volunteers and colleagues to maximise income from donated items sold through platforms such as Vinted, eBay, Depop and Facebook Marketplace.
The successful candidate will help process donated stock, support volunteers, maintain accurate records and ensure listings are presented professionally. They will play a key role in helping the charity generate vital income to support local cats and dogs in need.
Overall Purpose of the Post
- To support the day-to-day operation and growth of the charity's online sales platforms
- To work alongside and support volunteers involved in online sales activity
- To assist with the preparation, listing, storage and dispatch of online sales items
- To maintain accurate records and stock management systems
- To help maximise income from donated goods through effective online selling
- To uphold the values and reputation of RSPCA Sheffield through a professional and proactive approach
About the RSPCA Sheffield
The RSPCA Sheffield is a large, self-funding, animal rescue charity, which is affiliated with national RSPCA. Our mission is to ensure animals have a good life by caring for those in need, by advocating on behalf of the animals and by inspiring everyone to treat them with compassion and respect.
The RSPCA Sheffield Rescue Centre is a driving force for animal welfare. We set the standards for compassionate high-quality provisions of impactful animal welfare and people services, delivered through innovation and strong partnership and collaboration. We are a small team, who work hard, providing for the animals in our care, support for the public, stakeholders and our donators for our city-based charity shops and online sales.
We are currently in the process of an ambitious plan to continue our legacy and drive toward the future of the RSPCA Sheffield Branch. This includes expanding our staff team to drive the growth, impact and reach of the charity. All our staff and volunteers work as one, through varying roles and responsibilities. The charity operates 7 days a week, 24 hours a day, including evenings and bank holidays, in line with business needs.
Role responsibilities
Main responsibilities
Online Sales Operations
- Support the day-to-day running of online sales activity across Vinted, eBay, Depop and Facebook Marketplace
- Prepare donated items for sale including sorting, researching, photographing and measuring items
- Create accurate and engaging online listings
- Monitor listings and respond to customer enquiries
- Assist with processing sales, packaging items and arranging dispatch
- Help identify opportunities to improve sales performance and increase income
Volunteer Support and Engagement
- Work alongside volunteers involved in online sales activity
- Provide day-to-day guidance and support to volunteers
- Help ensure volunteers have the resources required to carry out their roles effectively
- Promote a positive and welcoming volunteer environment
- Support recruitment, induction and development of volunteers as required
Stock Management and Systems
- Maintain accurate stock records and storage systems
- Ensure items are correctly labelled, stored and tracked
- Support implementation of online sales procedures and systems
- Record sales activity and stock movements accurately
- Assist with reporting on sales performance and stock levels
Health and Safety
- Follow organisational health and safety procedures at all times
- Identify and report hazards or concerns promptly
- Participate in relevant training and contribute to maintaining a safe working environment
General Duties
- Maintain a flexible and proactive approach to daily tasks and centre priorities
- Work effectively as part of the wider team to support the smooth running of the centre
- Demonstrate a positive attitude and take pride in the working environment
- Attend training sessions and team meetings as required
- Undertake any other duties reasonably requested by management which are commensurate with the role
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Pay: £12.71 per hour
Benefits:
- Casual dress
- On-site parking
- Transport links
Work Location: In person
