Voice engineer Work, Jobs in Sheffield, Syk (with Salaries)

Tier 1 Voice Operations Engineer
Daisy Communications LTD —Sheffield
- Up to £28,000 a year
- Full-time
- Communication skills
- Referral programme
Quick apply
7d
Applications Manager
Leviat —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- APIs
- Free parking
- Annual leave
Quick apply
Product Manager – AI Dubbing
RWS Group —Sheffield
- Full-time
- Continuous improvement
- AI
- Analytics
Water Supply Pipe Support Engineer - Sheffield
Homeserve —Sheffield
- £30,080 a year
- Overtime
- Maintenance
Quick apply
11d
Product Quality & Conformity Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Word
- Engineering
- Quality control
- Free parking
- Employee assistance programme
Quick apply
Associate Town Planner
AtkinsRéalis —Sheffield
- Full-time
- Hybrid work
- Business development
- Communication skills
- Time management
Senior Permitting Consultant
AECOM —Chesterfield
- Full-time
- Hybrid work
- Writing skills
- Engineering
- Business development
ASHP Renewables Engineer
Sureserve —Sheffield
- £38,000 - £41,000 a year
- Employee assistance programme
- Employee discount
Quick apply
Certification Engineer
Integrated Doorset Solutions Limited —Mansfield
- Full-time
- Microsoft Office
- Databases
- Organisational skills
- Employee assistance programme
Quick apply
9h
Process Engineer
Tarmac —Buxton
- Engineering
- Continuous improvement
- Employee discount
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
SRE/DevOps Engineer
Bumper —Sheffield
- Full-time
- Hybrid work
- DevOps
- English
- Annual leave
Senior Process Engineer, Water
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
IT Infrastructure Engineer
Alexander Dennis —Anston
- Full-time
- Hybrid work
Quick apply
ASHP Renewables Engineer
Aaron Services —Sheffield
- £38,000 - £41,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Technical Delivery Manager
Debenhams Group —Tinsley
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Business
Quick apply
Senior Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Barnsley
- Full-time
- Master's degree
- Travel
- Mentoring
Quick apply
Lead Design Engineer (Water)
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
Technical Director, Capture Management Lead - Water
AECOM —Chesterfield
- Full-time
- Hybrid work
- Management
- Business development
- Travel
Lead Programmer
Cast Iron Games —Wakefield
- Remote
- Software troubleshooting
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme

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Tier 1 Voice Operations Engineer

Daisy Communications LTD -
Sheffield

Quick apply

Job details

Full-time
Up to £28,000 a year
7 days ago

Benefits

Referral programme

Qualifications

Technical troubleshooting
Ticket management
Technical support
VoIP
Technical support incident logging
Network support
Telecommunication
Customer support
Customer interaction
Communication skills

Full job description

Title: Tier 1 Voice Operations Engineer
Salary: Up to £28,000.00 DoE
Location: Sheffield
Working Hours: Monday to Friday between the hours of 8am and 6pm (37.5 hours)

We are currently looking for an Voice Operations Engineer to join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services - we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

We are seeking a motivated and detail-oriented Tier 1 Voice Operations Engineer to join our growing Voice Operations team. This role is responsible for providing Tier1 support across a wide range of voice, UC, and network services. You will handle initial diagnostics, service assurance, and operational checks, ensuring our customers receive a high-quality and efficient support experience.

This position is ideal for someone looking to build a strong technical foundation in VoIP, SIP, unified communications, and network fundamentals, with clear progression opportunities into more advanced engineering roles.

Key responsibilities:

Serve as the first point of contact for all voice-related incidents and service requests.
Deliver Tier 1 troubleshooting across voice and UC platforms, including hosted telephony, SIP services, PBX systems, analytics tools, and cloud voice solutions.
Perform initial diagnostics and investigations, reviewing call flows, basic SIP signalling, traces, routing, and dial plan behaviour, plus remote site checks.
Support cloud voice services by completing first-line Operator Connect, Direct Routing, and Microsoft Teams Voice assurance checks.
Carry out basic network diagnostics to identify issues affecting voice quality, including switch/router status, connectivity, and performance symptoms.
Manage service assurance and communication, ensuring accurate ticket logging, clear updates, and well-documented findings for escalations.

Benefits

We have been voted by Best Companies as the UK's No.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

At Daisy Communications, we can offer the following benefits to our Voice Operations Engineer:

25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
Holiday purchase scheme
£500 referral scheme bonus
Professional development to help you achieve your personal goals
Eye care vouchers available and discounted Medicash membership
Access to discounts and savings at more than 1,200 retailers
An additional day off on your birthday or if you're getting married

Key Requirements:

The ideal candidate will have the following experience:

Foundational understanding of VoIP and SIP-based communication.
Ability to perform structured troubleshooting and follow diagnostic steps.
Strong communication skills with a customer-focused approach.
Basic understanding of networking concepts (IP, routing, switching, VLANs).
Ability to work effectively in a fast-paced, process-driven environment.

Quick apply

Refine Your Search

voice engineer jobs in sheffield, syk

Tier 1 Voice Operations Engineer

Applications Manager

Product Manager – AI Dubbing

Water Supply Pipe Support Engineer - Sheffield

Product Quality & Conformity Engineer

Associate Town Planner

Senior Permitting Consultant

ASHP Renewables Engineer

Certification Engineer

Process Engineer

Junior Networking Engineer

SRE/DevOps Engineer

Senior Process Engineer, Water

IT Infrastructure Engineer

ASHP Renewables Engineer

Technical Delivery Manager

Senior Applied AI Engineer – Prompting & Evaluation

Lead Design Engineer (Water)

Technical Director, Capture Management Lead - Water

Lead Programmer

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