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DBS Level Required: Enhanced
What the Role Offers
Dental Triage Nurses provide telephone clinical advice to patients aged 5+ with urgent dental problems, responding to calls from NHS 111.
Pay Rates
- In Hours: £15.68/hr, Mon–Fri 08.00–18.00
- Out of Hours: £16.68/hr, Mon–Fri 18.00–08.00 and weekends
Locations
- Bradley Contact Centre, Huddersfield, HD2 1GQ
- Lexicon Contact Centre, Leeds, LS7 2BQ (training may be at Bradley)
Shifts Available
Full-time and part-time shifts available:
- Monday, 0600-0959, Weeks 1-4
- Monday, 0730-1159, Weeks 1-4
- Monday, 1600-2159, Weeks 1-4
- Monday, 1800-2129, Weeks 1-4
- Tuesday, 1600-2159, Weeks 1-4
- Tuesday, 1800-2359, Weeks 1-4
- Wednesday, 1500-2059, Weeks 1 & 3
- Wednesday, 1600-2159, Weeks 1-4
- Wednesday, 2359-0559, Weeks 1-4
- Thursday, 1600-2159, Weeks 3 & 4
- Friday, 1600-2159, Weeks 3 & 4
- Saturday, 0630-1129, Week 2
- Saturday, 1200-1559, Week 2
- Saturday, 0700-1159, Weeks 1 & 3
- Saturday, 1200-1559, Weeks 1 & 3
- Saturday, 0700-1059, Weeks 2 & 4
- Saturday, 0800-1259, Weeks 1 & 3
- Saturday, 0800-1595, Week 1
- Saturday, 1800-2229, Weeks 2 & 4
- Sunday, 0600-0959, Weeks 1 & 3
- Sunday, 0730-1259, Weeks 1 & 3
- Sunday, 1300-1629, Weeks 1 & 3
- Sunday, 0800-1159, Weeks 1 & 3
- Sunday, 0800-1329, Week 4
- Sunday, 1300-1759, Weeks 2 & 4
- Sunday, 1400-2159, Weeks 1 & 2
- Sunday, 1630-2029, Weeks 1-4
- Sunday, 1800-2159, Weeks 2 & 4
- Sunday, 2359-0559, Weeks 1-4
Rota operates on a 4-week rolling basis.
Main Duties and Responsibilities - please see job description
Essential Criteria
Qualifications
- Dental Nurse or other Dental Professional currently registered with the General Dental Council, with at least 2 years’ post-registration experience.
Experience
- Experience of working in a primary or secondary dental care setting.
- Evidence of continuing personal/professional development.
Skills and Knowledge
- Effective communication skills, including verbal, written and non-verbal communication.
- Good assessment and decision-making skills.
- Self-motivated team worker.
- Understanding of primary and secondary dental care services.
- Able to manage time and workload in order to meet performance standards.
- Good keyboard and PC skills.
Personal Attributes
- Positive and enthusiastic.
- Professional.
- Patient-focused.
- Self-motivated.
- Team player.
- Calm and empathetic.
- Decisive.
- Flexible.
Desirable Criteria
Qualifications
- Additional qualifications relevant to primary dental care.
Experience
- Experience of telephone triage.
- Experience of using NHS Pathways and DOS.
- Experience of working in an urgent dental care or Community Dental Service setting.
Skills and Knowledge
- Aware of the impact of change on self, the team and the service.
- Up-to-date knowledge of the health agenda, both local and national.
- Understanding of how to deal with difficult or vulnerable patients.
- Previous experience in relation to the NHS 111 dental patient pathway.
At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at the right time and as close to home as possible.
With around 500 colleagues working across seventeen sites, we deliver services 24 hours a day, 365 days a year, including GP out-of-hours care, urgent treatment centres, walk-in services, a central contact centre, dental assessment and booking, and tailored support for NHS partners.
We are looking for people who share our commitment to honesty, integrity, fairness, consistency, kindness and respect. In return, you will be part of a supportive, inclusive organisation where colleagues are valued and encouraged to make a real difference for patients, partners and local communities.
As part of our team, you will have access to development opportunities, clear progression pathways and a range of employee benefits, including:
- NHS pension scheme
- Dedicated volunteer leave
- 25 days’ annual leave, plus bank holidays, increasing with service
- Employee Assistance Programme for confidential wellbeing support
- Hybrid and flexible working options, dependent on role
- Access to the Blue Light Card for national discounts
If you want to be part of an organisation that puts people first and supports you to develop, we would welcome your application.
Click here to access our website: Local Care Direct
