Duty manager Work, Jobs in Sheffield (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Duty Manager
SSP —Sheffield
- £13.61 an hour
- Weekend availability
- Hospitality
- Leadership
- Employee discount
Quick apply
Duty Manager
Brocco on the Park —Sheffield
- From £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Administrative experience
- Employee discount
Quick apply
Duty Manager
Rutland Arms Hotel, Bakewell —Bakewell
- £12.75 - £13.50 an hour
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Operations Manager
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Administrative experience
- Annual leave
- Employee discount
8d
Duty Manager
Nineteenth Bar and Kitchen —Barnsley
- £13.76 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
7d
Duty Manager
Mansfield District Council —Mansfield
- £13,201 - £14,071 a year
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Maintenance
9d
Duty Manager
Iceland —Rotherham
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Emergency Call Centre Agent
SoloProtect Ltd —Sheffield
- £27,022 - £29,724 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
1d
Change Manager
University of Sheffield —Sheffield
- £48,822 a year
- Full-time
- Hybrid work
- Project management
- University
- School
- Annual leave
- Employee discount
3d
HR Business Partner
Big Motoring World —Rotherham
- £45,000 - £55,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Store discount
- Annual leave
Quick apply
7d
Shift Operations Manager
Magnavale Ltd —Chesterfield
- From £40,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
8d
Care Coordinator/Scheduler
Rigby Recruitment —Sheffield
- £28,000 - £30,000 a year
- Full-time
- Driving
- In-person
- Care plans
- Free parking
Quick apply
1d
Caravan Park Manager Pair
The Devonshire Group —Baslow
- Up to £55,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Curriculum Team Leader
The Sheffield College —Sheffield
- £44,281 a year
- 8 hour shift
- Annual leave
- Employee assistance programme
7d
Supplies Assistant
Sheffield City Council —Sheffield
- £30,024 - £32,597 a year
- Temporary
- Organisational skills
- Warehouse experience
- Communication skills
Duty Manager
LKQ Corporation —Barnsley
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
11d
Personal Tutor (Maternity Cover)
Landmarks College —Rotherham
- £30,928.60 - £43,717.78 a year
- Full-time
- Hospitality
- English
- Travel
- Free parking
- Annual leave
Quick apply
Fostering Team Manager
Five Rivers Child Care Ltd —Doncaster
- £44,856.50 - £50,881.00 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Store discount
Quick apply
Relief Officer
ASEL —Sheffield
- £12.71 - £15.00 an hour
- Employee assistance programme
11d

I want to receive the latest job alerts for duty manager in sheffield

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in sheffield

Senior Complaint Handler

Duty Manager

Duty Manager

Duty Manager

Operations Manager

Duty Manager

Duty Manager

Duty Manager

Emergency Call Centre Agent

Change Manager

HR Business Partner

Shift Operations Manager

Care Coordinator/Scheduler

Caravan Park Manager Pair

Curriculum Team Leader

Supplies Assistant

Duty Manager

Personal Tutor (Maternity Cover)

Fostering Team Manager

Relief Officer

I want to receive the latest job alerts for duty manager in sheffield

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected