Manager, technical account management Work, Jobs in Sheffield (with Salaries)

Manager, Technical Account Management
ClassPass —Sheffield
- Remote
- Bachelor's degree
- Team management
- No degree
Quick apply
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
12d
Head of Operations
Bluetree Group —Rotherham
- £65,000 - £75,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Annual leave
Quick apply
11d
Operations Manager - Sheffield
Howco Group —Sheffield
- Continuous improvement
- Quality control
- Mentoring
Quick apply
Account Manager (PBSA/BTR)
UniHomes —Sheffield
- £40,000 - £55,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
- Employee discount
- Referral programme
Quick apply
Customer Success Manager
SBS —Sheffield
- £45,000 - £55,000 a year
- Hybrid work
- Customer service
- Maths
- Annual leave
Deputy Director of Operations
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £112,782 - £129,783 a year
- Full-time
- Management
- Continuous improvement
- Contracts
4d
AssetManagement Manager
Daneman Infrastructure Solutions Ltd —Sheffield
- £4,200 - £7,800 a month
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
Head of Projects and Services
Ovarro —Sheffield
Applications and Solutions Manager
Gripple —Sheffield
- ERP systems
- Team management
- Organisational skills
Quick apply
Office Manager/EA
Begbies Traynor Group —Sheffield
- Full-time
- Microsoft Outlook
- Research
- Databases
- Annual leave
Project Delivery and Improvement Manager
Social Work England —Sheffield
- £44,866 - £47,293 a year
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Leadership
- Annual leave
- Life insurance
11d
Logistics Operations Manager
Octopus Energy Group —Sheffield
- Full-time
- Analysis skills
- Continuous improvement
- Recruiting
Quick apply
Continuous Improvement (CI) Manager
Griffith Foods —Somercotes
- £50 - £52 an hour
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
CCTV Manager
Rotherham Metropolitan Borough Council —Rotherham
- £51,356 - £54,495 a year
- Full-time
- Budgeting
- Leadership
11d
Delivery Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Team management
- Contracts
- Construction experience
10d
Operations Manager
Evri —Barnsley
- £50,000 - £55,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Budgeting
11d
Senior Global Opportunities Manager
University of Sheffield —Sheffield
- £48,822 - £58,225 a year
- Weekend availability
- Hybrid work
- Research
- University
- Bachelor's degree
- Annual leave
- Employee discount
1d
Operations Manager
Astrea Academy Trust —Sheffield
- £33,699 - £38,502 a year
- English
- Human resources
- Recruiting
Office Manager
Almarai ltd —Darnall
- £25,420.00 - £47,684.55 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
2d

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manager, technical account management jobs near sheffield

Manager, Technical Account Management

ClassPass -
Sheffield

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Job details

Qualifications

Client engagement
Internal department liaison
Technical support
Performance management
Bachelor's degree
Team management
Customer loyalty building
B2B
Organisational skills
Relationship management
Employee performance appraisals
Customer support
Professional development mentoring
Customer interaction
Account management
Leadership
Communication skills
Time management

Full job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

JOB FAMILY SUMMARY:

The Technical Account Management Team provides a wide range of services to Mindbody customers who wish to engage with a single-point-of-contact for their account and technical management needs. The team also provides support for multiple types of one-time project engagements from onboarding to mass data changes within the software.

JOB SUMMARY:

The Manager, Technical Account Management is responsible for providing exceptional leadership and management to lead a team and to create loyal, win-win relationships with our customers. The incumbent is responsible for developing and continuously evolving consultative programs and practices that drive customer product adoption and loyalty. The Manager, Technical Account Management works cross-functionally to ensure smooth transitions between internal partners.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Bachelor's Degree or equivalent experience
Five (5) years of related work experience in account management, especially in the areas of customer service, sales and education/training
Three (3) years of previous strategic, high-level management and leadership experience
Three (3) years of management experience within Professional Services, Technical Account Management or Consulting firm account management
Experience in business application consulting and experience and knowledge of B2B and B2C software
Demonstrated ability in working with, establishing, and expanding global delivery
Demonstrated ability in identifying, developing and delivering on capacity and revenue optimization and resource utilization efficiency planning
Excellent communication skills, both verbal and written, with the ability to communicate in a clear, concise and understanding manner to a variety of audiences
Strong technical skills including data analysis, technical support, and cloud software implementations
Ability to quickly learn new technologies and be flexible in a fast-paced environment
Demonstrated ability to continuously identify areas for improvement and proactively develops effective approaches to achieve goals
Advanced knowledge of or the ability to quickly learn the Mindbody teams and functions and a proven ability to work cross-functionally
Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Based on company and departmental goals, develop and consciously evolve functional objectives to steer technical account management activities to align with those drivers and goals, including, but
are not limited to maximizing and management of resource utilization, improved globalization ofprocesses and practice in partnership with other Strategic Accounts global leaders, expansion of delivery and revenue while maintaining a high level of customer satisfaction
Consistently and proactively engage customers to ensure that technical account management support, training, and services, effectively drives product adoption and customer loyalty
Guide a team through training and growth along with design, development, and execution of customer centered consultative practices and processes that drive value and demonstrate a deep understanding of client business objectives, and best practices
Ensure coordination between cross-functional teams involved in the customer experience
Provide a feedback loop of relevant information to improve lead quality and handoffs from Sales to Strategic Accounts
Monitor the voice of the customer and overall satisfaction as it relates to the TAM experience, make adjustments to meet and exceed expectations, and resolve escalated customer issues, as needed
Partner with People and Culture to lead and support team members in areas of selection, promotion, compensation, development and employee relations
Monitor customer adoption of Mindbody software and provide product development teams with an understanding of client overall business needs as it relates to Mindbody products
Execute on strategy, as well as motivate, coach and empower direct reports to meet and exceed onboarding goals and KPIs
Accountable for regularly providing timely and consistent feedback to direct reports and completing performance appraisals and acting as a resource and coach for continued professional development.
All other duties as assigned

*Typical work hours 12PM - 8PM*

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

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manager, technical account management jobs in sheffield

Manager, Technical Account Management

Head of Estates Services

Head of Operations

Operations Manager - Sheffield

Account Manager (PBSA/BTR)

Customer Success Manager

Deputy Director of Operations

AssetManagement Manager

Head of Projects and Services

Applications and Solutions Manager

Office Manager/EA

Project Delivery and Improvement Manager

Logistics Operations Manager

Continuous Improvement (CI) Manager

CCTV Manager

Delivery Manager

Operations Manager

Senior Global Opportunities Manager

Operations Manager

Office Manager

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