Full-time, 40 hours per week, $27 per hour non-exempt
The Recovery Center of HOPE (RCH) https://www.recoverycenterofhope.org/, a program of the Western Massachusetts Training Consortium, is seeking a full-time, in-person Assistant Program Director to join its team.
This role serves as a key leadership position within the Recovery Center of HOPE, helping guide the daily operations, team support, programming, and community culture of the center while advancing a peer participatory, recovery-oriented mission.
The Assistant Program Director will help steward the day-to-day heartbeat of the Recovery Center of HOPE by supporting the team, facilitating programming, strengthening consistency, and helping create the conditions for meaningful community connection, recovery, and belonging. This role requires someone who can balance leadership and collaboration while managing multiple moving priorities in a fast-paced, community-centered environment that often requires flexibility, responsiveness, and the ability to pivot with intention and grace.
At RCH, we believe recovery happens in community. We are seeking a grounded, highly motivated and organized person who is committed to peer recovery values, multiple pathways of recovery, collaborative teamwork, and creating spaces where people feel respected, welcomed, and empowered to grow.
The Consortium is committed to undoing systems of oppression and the harms they have caused. It actively works toward building an anti-racist environment and a sense of belonging. This work often involves witnessing the impacts of trauma and systemic barriers. The ability to remain grounded, responsive, and person-centered in complex situations is essential.
Position Overview
The Assistant Program Director serves as the operational and relational “anchor” of the Recovery Center of HOPE. This person helps ensure that the daily flow of the center remains organized, supportive, recovery-oriented, and aligned with the mission and values of the center. This includes a strong commitment to peer participatory principles and honoring multiple pathways of recovery without imposing personal beliefs or recovery approaches onto others.
Working closely with the Program Director, the Assistant Program Director will help oversee daily center operations, support staff coordination and accountability, facilitate groups and community activities, and help maintain a welcoming and emotionally safe environment for all who enter the space.
This role requires strong leadership capacity, initiative, and follow-through, as well as the ability to navigate competing priorities with flexibility and independent, sound judgment. The ideal candidate will be capable of balancing operational responsibilities with relational leadership and warm community engagement.
This position is well-suited for someone who thrives in dynamic environments, values collaborative leadership, and is passionate about helping sustain a strong, recovery-oriented community.
Responsibilities
Operational Leadership & Daily Flow
- Help keep the day-to-day operations of the center running smoothly
- Support coordination of daily center logistics, scheduling, programming, and groups/ activities/ events
- Help the center stay organized, prepared, and responsive to changing needs
- Maintain awareness of operational needs and communicate challenges proactively
- Assist in implementation of community-driven solutions
- Support consistency and follow-through across day-to-day center operations
Administrative Systems & Follow Through
- Maintain existing tracking, documentation, and reporting systems
- Support timely completion of administrative responsibilities and center communications
- Coordinate multiple responsibilities simultaneously with thoughtful attention to detail and follow-through
- Participate in supervision, team meetings, trainings, and organizational initiatives
- Uphold confidentiality, professional boundaries, and agency policies
Staff Support, Supervision & Team Communication
- Help communicate daily priorities, expectations, and operational needs clearly across the team
- Provide collaborative supervision, guidance, and accountability support to staff, peer leaders, and volunteers
- Help maintain strong internal communication and team alignment
- Model clear, grounded, respectful, and solution-focused communication
- Support a healthy team culture rooted in recovery, collaboration, mutual respect, and accountability
Center Environment & Culture Stewardship
- Help foster an inclusive, respectful, and peer-led community environment
- Facilitate recovery-oriented groups, events, and community activities
- Ensure the physical environment is ready for programming and community use
- Support conflict navigation and relational repair within the center community when necessary
- Help maintain a steady, supportive emotional tone in the space
- Reinforce peer participatory principles and non-clinical recovery values in daily practice
- Build meaningful relationships with community members while maintaining healthy boundaries
Schedule
Monday through Friday. Hours may vary to meet program needs, including some evenings and occasional weekend shifts.
Requirements
- Minimum 3 years lived experience in substance use recovery
- Associate’s degree or equivalent experience required
- Substantial experience in peer-based recovery environments
- Familiarity with recovery-oriented systems of care
- Experience navigating conflict resolution and/ or restorative communication practices
- Experience in leadership, supervision, program coordination, and/or operational management
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to pivot thoughtfully and respond effectively in dynamic situations
- Excellent written and verbal communication skills
- Ability to work both independently and collaboratively
- Strong emotional recovery, professional judgement, and relational leadership skills
- Proficiency in Microsoft Office / Office 365
- Valid driver’s license and reliable transportation
Preferred Experience
- Experience in peer-based recovery environments
- Group facilitation and community engagement experience
- Staff supervision or team leadership experience
- Experience working with diverse communities and identities
- Experience navigating conflict resolution or restorative communication practices
Please submit a cover letter and resume to Julie Lutz at
[email protected].
Resumes received without a cover letter will not be considered. Applications will be reviewed on a rolling basis.
At the Consortium, we are a learning organization that values lived experience and is dedicated to supporting twelve inclusive communities across Western Massachusetts. We create conditions in which people who have faced marginalization, oppression, or otherwise have felt invisible are better able to pursue their dreams and strengthen communities through voice, choice, and inclusion. We are committed to addressing systems of oppression and to undoing the harms they have caused.
If you align with these values and are committed to social justice, we are the place for you to build your career! We offer generous benefits for full-time employees, including:
- Competitive salary
- Medical, Dental, LTD, and Life Insurance
- Tuition Support
- 403(b) Plan
- Personal Leave Time Off (includes vacation, bereavement, and sick days)
- Twelve (12 paid holidays)
The Western Massachusetts Training Consortium, Inc. commits to equal employment opportunity for all applicants and employees, prohibiting discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, and disability, while also including affirmative action to correct past imbalances in the workforce.
