Helpdesk team leader Work, Jobs in Shenfield, Ess (with Salaries)

Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
5d
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Customer Service Consultant - Covent Garden, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
Customer Service Agent
DNA Payments —London
- Full-time
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
5d
Customer Service Consultant
HSBC Global Services Limited —London
- From £27,400 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
Customer Service Consultant - Kings Road, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
4d
Customer Service Consultant - Baker Street, London
HSBC Global Services Limited —London
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
5d
Associate, Global Network Banking (CHINA DESK)
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Banking
- Time management
4d
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Associate, Global Network Banking
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Banking
- Time management
4d
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Helpdesk Manager
SSP —London
- Customer service
- Food service
- Employee discount
Quick apply
3d
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Senior Transaction Monitoring Officer
ISX Financial —London
- Weekend availability
- Spanish
- Azure
- Computer Science
- Annual leave
- Employee discount
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
6d
People Operations Lead
Wise Australia Investments —London
- £61,000 - £80,000 a year
- Human resources
- Financial services
- Leadership

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Customer Service Agent (20hrs per week)

DNA Payments -
London

Quick apply

Job details

5 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

CRM software
Customer service
Technical support
Root cause analysis
Communication skills
Time management

Full job description

About us

Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.

Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.

With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.

Role Summary

We’re looking for a Customer Service Agent to join our growing team based remotely. Reporting to the Customer Services Team Leader, your main responsibility will be to manage day-to-day customer and technical enquiries and aim for first-contact resolution. You’ll be part of a highly motivated, supportive team within a fast-growing business, working alongside colleagues who genuinely care about delivering a great customer experience.

Reporting into: Customer Services Team Leader
Working location: Remote

Working hours: 20 hours, over 4 shifts, per week. Provided with rotas, 4 weeks in advance, with shifts scheduled between 08:00 and 23:00, Monday to Sunday.

Key Responsibilities:

Provide first-line support to customers via telephone, email, and online chat.
Diagnose, troubleshoot, and resolve a range of technical and operational issues, aiming for first-contact resolution wherever possible.
Manage customer enquiries relating to billing, payment terminals, connectivity issues, software functionality, product logistics, stock orders, and terminal replacements.
Conduct root cause analysis and escalate complex issues to relevant teams when required.
Maintain accurate records of customer interactions, troubleshooting steps, and resolutions within CRM and support systems.
Meet agreed KPIs and SLAs to ensure a consistently high standard of customer support and service delivery.
Utilise platforms such as Salesforce, telephony systems, and other internal tools to effectively support customers and manage cases.
Contribute to continuous improvement initiatives by identifying recurring issues and recommending process enhancements.

Experience & Competencies

Previous experience within a technical support, customer service, helpdesk, or contact centre environment would be advantageous.
Strong problem-solving skills with the ability to investigate and resolve customer issues efficiently.
A genuine interest in technology and delivering excellent customer experiences.
Ability to communicate technical information clearly and professionally to customers with varying levels of technical knowledge.
Self-motivated, accountable, and committed to personal development and continuous learning.
Experience using CRM systems and support platforms would be beneficial; however, full training will be provided.
Demonstrated excellent organisational and time-management skills in a fully remote working environment.

Skill/Technical

Experience with troubleshooting, fault diagnosis, and root cause analysis would be advantageous.
Exposure to payment technology, telecommunications, software support, or a similar technical environment would be beneficial.
Comfortable working across multiple systems and applications while managing customer interaction.

About You:

A keen interest in helping customers when faced with technical challenges. Having a want to go above and beyond to ensure the customer leaves the call happy.
High level written, communication and listening skills are essential
Previous industry knowledge would be desirable, however, not required.
Being able to handle difficult conversations with merchants, showing patience, empathy, sympathy, and a want to help resolve the customer’s issue.
Being able to deliver a high standard of customer service whilst working in a fast-paced environment, being able to handle the pressure that will come with this.

What’s in it for you?

Should you be successful you will receive full two weeks of training, this will be delivered by our Operations Trainer, separated between classroom work and on-the-floor shadowing.

You’ll work with a collaborative team and join a fast-paced fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

25 days holiday per year
Private Medical
Life Assurance
Cycle to work scheme
Access to self-learning platform - Bookboon
Income Protection
Workplace Pension
Employee Assistance Programme
Incentive plans which are available after completion of probationary period.

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please let us know by emailing either [email protected].

Quick apply

Refine Your Search

helpdesk team leader jobs in shenfield, ess

Customer Service Agent (20hrs per week)

Helpdesk Administrator - Shifts

Customer Service Consultant - Covent Garden, London

Customer Service Agent

Customer Service Consultant

Customer Service Consultant - Kings Road, London

IT 1st Line Support Engineer

Customer Service Consultant - Baker Street, London

Corporate Guest Services Manager

Helpdesk Administrator

Receptionist

Associate, Global Network Banking (CHINA DESK)

Business Support Administrator

Associate, Global Network Banking

Multi Services Assistant

Helpdesk Manager

Helpdesk Coordinator

Senior Transaction Monitoring Officer

IT Technical Systems Analyst (Applications Team)

People Operations Lead

I want to receive the latest job alerts for helpdesk team leader in shenfield, ess

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