Customer experience manager Work, Jobs in Shenley Church End, Bkm (with Salaries)

Head of Product
cinch —Milton Keynes
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
12d
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Accreditation Coordinator
Pro EV —Bedford
- £24,420 - £25,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
12d
Protection Adviser
LionHart Mortgages & Protection —Milton Keynes
- £25,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Brand & Product Marketing Manager (12 Month FTC)
cinch —Milton Keynes
- £37,700 - £45,900 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
8d
E-Commerce Executive
Tensator Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Free parking
- Life insurance
Quick apply
12d
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
13d
Engagement Lead (South)
FIND. —Milton Keynes
- £40,000 a year
- Full-time
- Travel
Quick apply
2h
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
6d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Training Specialist
Mercedes-Benz —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
6d
Receptionist
LAH Property Marketing —Milton Keynes
- £15,748.20 - £31,496.40 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
7d
Race Director
Daytona Motorsport —Milton Keynes
- From £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Organisational skills
Quick apply
Retail Deputy Store Manager
poltronesofà —Milton Keynes
- £29,000 - £40,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Marketing Manager
FIXRA —Hemel Hempstead
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- No experience needed
- Marketing
- Free parking
- Flexitime
Quick apply
14d
Branch Manager
Alliance Automotive Group LV —Milton Keynes
- Windows
- Employee discount
Quick apply
Service Advisor
Perrys Motor Sales Ltd —Bletchley
- £28,000 a year
- Full-time
- Communication skills
- Employee discount

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customer experience manager jobs near shenley church end, bkm

Head of Product

cinch -
Milton Keynes

Quick apply

Job details

Permanent

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Full job description

About The Role

Job Title: Head of Product

Salary: Competitive + Car Allowance + Bonus

Location: Hybrid - Based from home & travel to Milton Keynes once a week & Manchester once a month

Working Hours: Monday - Friday, 37.5 hours per week (9:00am – 5:30pm)

Job Status: Permanent

At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...)

Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.

We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).

The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.

Role Overview

This role owns the entry point to our ecosystem, how customers find us, engage with us, and convert. Constellation Retail brings together cinch and Marshall Motor Group and we’re redefining how customers discover, choose and buy cars.

Search. Discovery. Personalisation. Journey orchestration. Conversion. If it impacts growth, engagement or funnel performance, it sits here.

The Role

We’re hiring a Head of Product to lead our Acquisition & Engagement tribe — responsible for turning demand into revenue through exceptional, data-led customer experiences.

This is a hands-on leadership role with real commercial accountability. You will own how customers find us, experience us, and convert, and turn that into growth.

What you’ll be working on

Conversion as a Product Discipline

Own and optimise the end-to-end acquisition and engagement funnel
Drive measurable improvements in conversion, activation, and revenue
Treat conversion as a continuous system

The Customer Entry Point

Redefine how customers search, discover and navigate our platform
Lead the shift toward intuitive, low-friction, AI-powered experiences (including conversational interfaces)
Build journeys that feel seamless, intelligent, intuitive and customer led

Data-Led Decision Making

Establish a culture where every decision is backed by insight
Define clear success metrics and ensure teams are accountable to them
Use experimentation, behavioural data and customer insight to drive prioritisation

Strategy Roadmap Impact

Own the vision and roadmap for Acquisition & Engagement
Translate strategy into clear, focused delivery plans
Balance short-term gains vs long-term capability building

Leadership & Execution

Lead a tribe of 3-4 cross-functional squads (Product, Engineering, Design, Data)
Set a high bar for ownership, pace and quality
Develop Product Managers into strong, commercially-minded leaders

Stakeholder Influence & Trade-offs

Work directly with senior stakeholders across Commercial, Marketing, Operations and Tech
Make clear, confident prioritisation decisions with the ability to stand behind them
Simplify complexity and align teams around what matters most

Product × Engineering × Design

Partner deeply with Engineering with clear requirements and strong technical alignment
Ensure Design is central to the product build and enhancements backed by research and data
Operate as one team delivering outcomes

Build for Scale

Make smart build vs buy decisions
Ensure we’re creating scalable, reusable capabilities
Leverage AI and data to unlock personalisation and efficiency at scale

While the initial focus is on Acquisition & Engagement, the scope may change over time as business priorities evolve.

Things we look for in you

Proven Head of Product / Lead Product experience in high-scale B2C or marketplace environments
Hands on leader who has led product teams to deliver end-to-end user products and propositions
Ability to handle a high-degree of complexity
Proven ability to manage senior stakeholders with competing priorities, creating alignment by clearly linking product decisions and new capabilities to measurable business and P&L outcomes.
Comfortable with ambiguity, turning it into a cohesive & exciting product strategy driving successful outcomes for our customers.
Strong track record of driving conversion and growth through product
Experience owning customer-facing journeys where UX directly impacts revenue
You understand how product decisions translate into P&L impact
You prioritise based on value
You’re comfortable being accountable for real business outcomes
You’re deeply data-led
You know how to set up and run experimentation at scale
You can turn insight into clear action
Strong grasp of current tech stacks and architectures
Comfortable in build-first environments, with clear judgement on when to buy
Able to translate between product intent and engineering execution

You can lead and influence

You bring clarity to complex environments with the ability to translate, inspire and lead
You influence senior stakeholders without authority
You drive accountability by building teams that own their outcomes and can tie results to business metrics and priorities

Why This Role?

Own one of the most commercially critical areas of the business
Direct impact on growth, revenue and customer experience
Work across both a pure digital platform (cinch) and a physical + digital hybrid (Marshall)
Build modern, AI-enabled customer journeys in an industry ready for disruption

cinch and rewards

cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about.

We offer:

• Competitive salaries and bonuses
• A company pension scheme
• Private Healthcare (Bupa)
• An Employee Assistance Programme
• Access to trained mental health first aiders
• Enhanced maternity, paternity, and adoption leave

And so much more!

cinch and you

In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry

Diversity and Inclusion

cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.

Quick apply

Refine Your Search

customer experience manager jobs in shenley church end, bkm

Head of Product

Warehouse Manager - Live Events Industry

Team Lead - Customer Service

Accreditation Coordinator

Protection Adviser

Brand & Product Marketing Manager (12 Month FTC)

Digital Marketing Manager

E-Commerce Executive

Office Manager

Engagement Lead (South)

Customer Care Coordinator

Service Delivery Manager

Ticketing Manager

Training Specialist

Receptionist

Race Director

Retail Deputy Store Manager

Marketing Manager

Branch Manager

Service Advisor

I want to receive the latest job alerts for customer experience manager in shenley church end, bkm

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