Customer relations representative Work, Jobs in Shepherd's Bush, Gtl (with Salaries)

Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
Direct Payments Advisor
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Administrative experience
- Presentation skills
- Annual leave
- Flexitime
14d
Hotel Porter
Hazlitt's Hotels —London
- £14.10 an hour
- Nights as needed
- Bilingual
- Hospitality
- Hotel
- Annual leave
- Employee discount
Quick apply
6d
SHE Advisor
William Hare Ltd —London
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Life insurance
Quick apply
Assistant Manager, Kurt Geiger Flagship Store, Oxford Street
Kurt Geiger —London
- Full-time
- Sales
- Retail management
- Employee discount
Quick apply
6h
Change Manager
c2c Railway —London
- £55,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Quick apply
8d
UKVI Compliance & Administrative Review Officer
Regent College London —London
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Helpdesk Administrator
ABM UK —Greenwich
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
4d
Operations Assistant
JLL —Croydon
- Customer service
- Microsoft Office
- Organisational skills
Business Analyst
Persistent —London
- Full-time
- Presentation skills
- IT
- Banking
- Flexible schedule
7d
Assistant HR Advisor
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £33,262 - £36,027 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Human resources
4d
Customer Success Business Partner - Fixed Term Contract
Anaplan —London
- Sales
- Driving
- Software development
Quick apply
5h
Shipping Associate
UPS —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Helpdesk Administrator
ABM —North Greenwich Station
- Full-time
- Customer service
- Organisational skills
- Communication skills
4d
Cargo Services & Operations Officer
Singapore Airlines —Gatwick Airport
- £28,000 - £33,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Life insurance
Quick apply
Void Co-Ordinator
Hillingdon Council —Uxbridge
- £32,535 - £33,987 a year
- Organisational skills
- Free parking
- Employee discount
1d
Sales Development Representative
Anaplan —London
- Bilingual
- Sales
- English
Quick apply
7d
Sales Development Representative, DACH
Sedex —London
- Hybrid work
- CRM software
- Sales
- Salesforce
Fleet Manager
Hillingdon Council —Uxbridge
- £58,461 - £62,766 a year
- Maintenance
- Contracts
- Leadership
- Free parking
- Employee discount
10h
Head of Strategic Growth, U.K.
Rhombus Power —London
- Master's degree
- Travel

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Lead Receptionist

BidvestNoonan -
London

Quick apply

Job details

Permanent | Full-time
£40,800 a year

Benefits

Employee discount

Qualifications

Customer service
Front desk

Full job description

About The Role

The Lead Receptionist is responsible for ensuring a seamless service delivery from the Front of House team. They will lead by example, collaborating with the client to create and continuously review the visitor journey, ensuring all team members and support staff are trained on and adhere to site-specific procedures. The goal is to deliver a personalised and intuitive guest experience.

The Lead Receptionist will also engage with client floor representatives to gather feedback on events and other FOH initiatives and liaise with local suppliers to secure discounts for occupiers. Building strong relationships with occupiers, facilities teams, and other internal and external stakeholders, the Manager will use their initiative to continuously improve service delivery, while motivating, developing, and inspiring the reception team to achieve the highest levels of customer service.

Visitor Experience

Lead the team in welcoming all visitors promptly and professionally, ensuring a personalized and seamless experience.
Oversee the reception, ensuring adherence to the relevant procedures for each occupier.
Maintain an immaculate and clutter-free reception area and lobby, creating a welcoming environment.
Ensure the team answers all calls promptly and in line with site-specific procedures.
Maintain close working relationships with facilities and security teams, assisting as needed.
Ensure thorough handovers between shifts, particularly with the security team.
Complete monthly KPI reports for the site and lead formal client meetings alongside the Operations Manager.
Attend regular meetings with Building Management and in-house teams, take minutes, and distribute them as needed.
Build and maintain strong relationships with reception teams on occupier floors, ensuring clear communication and seamless service delivery.

Occupier Experience & Community Management

Lead the Reception in preparing and executing a yearly occupier engagement strategy and plan for both buildings.
Support in delivering on-site events, pop-ups, and competitions.
Foster a strong community feel within the Walbrook Building through engagement initiatives.
Provide statistics and insights on occupier platform engagement and activities during monthly client meetings, identifying trends and opportunities.
Engage with client floor representatives to gather feedback on events and other FOH initiatives.
Collaborate with local suppliers to secure discounts and perks for occupiers.

Team Engagement

Inspire and develop the team to consistently deliver personalised and genuine customer service.

Conduct quarterly performance and development reviews for each team member, identifying training needs and providing timely feedback.

Train new starters and Support Team members, ensuring they are fully conversant with site-specific procedures, including emergency protocols.

Foster team spirit and collaboration across departments to deliver the highest level of service.

Address employee relations matters, conducting investigations, return-to-work interviews, and other HR-related tasks in collaboration with HR and the Operations Manager.

Regularly recognise team achievements and provide constructive feedback where improvement is needed.

Promote a one-team approach with security on-site through regular meetings, cross-training, and building strong working relationships.

Innovation and Technology

Stay informed on new Building Management technologies and innovations.
Critically evaluate current processes, suggesting improvements and enhancements to service delivery.
Share innovative ideas with the client and Operations Manager, focusing on continuous service improvement.
Stay up to date on industry trends and developments to ensure best practices are implemented.

Facilities Administration

Manage the visitor management and permit system access.
Order office supplies and stationery for the Walbrook Building, Management, Security, and Reception teams.
Attend and take minutes during occupier or management meetings.
Conduct monthly audits on key areas such as cleaning, building exterior, waste, maintenance, and engineering.
Standardise procedures and create processes to ensure operational efficiency (e.g., PO guides).
Assist the BM team with health and safety compliance and building regulations.
Work closely with Building Management on ad hoc projects and administrative tasks.
Collaborate with teams, including Security, Cleaning, and M&E, to ensure the smooth operation of the buildings.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

customer relations representative jobs in shepherd's bush, gtl

Lead Receptionist

Direct Payments Advisor

Hotel Porter

SHE Advisor

Assistant Manager, Kurt Geiger Flagship Store, Oxford Street

Change Manager

UKVI Compliance & Administrative Review Officer

Helpdesk Administrator

Operations Assistant

Business Analyst

Assistant HR Advisor

Customer Success Business Partner - Fixed Term Contract

Shipping Associate

Helpdesk Administrator

Cargo Services & Operations Officer

Void Co-Ordinator

Sales Development Representative

Sales Development Representative, DACH

Fleet Manager

Head of Strategic Growth, U.K.

I want to receive the latest job alerts for customer relations representative in shepherd's bush, gtl

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