Director of customer experience Work, Jobs in Shepherd's Bush, Gtl (with Salaries)

Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
9d
Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
5d
Office & Business Manager
Boom Sports —West London
- £34,000 - £40,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Director of Growth
fonio —London
- £120,000 - £250,000 a year
- Full-time
- Team management
- Budgeting
- Leadership
- Relocation assistance
Quick apply
Customer Experience & Insight Director
Quilter —London
- Full-time
- Analytics
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Leadership
- Analytics
- Employee discount
Customer Experience Director
JLL —London
- Continuous improvement
- Team management
- Mentoring
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Management
- Continuous improvement
- Mentoring
Quick apply
Customer Experience Programme Manager
L&Q —London
- £57,900 - £72,884 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
4d
Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
3d
Manager, Customer Experience Innovation Projects
Sage —London
- £58,000 a year
- Hybrid work
- Mentoring
- In-person
- Leadership
- Annual leave
9d
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Budgeting
- AI
- Leadership
- Employee discount
Quick apply
8d
Director, Customer Success – KFC Europe
Yum! Brands —London
- £115,129 - £143,965 a year
- Spanish
- English
- Analytics
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Associate Director - Business Transformation
SHI International Corporation —London
- £120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Organisational skills
- AI
- Leadership
- Annual leave
- Work from home
Head of Customer Adoption, EMEA
Fourth —London
- Hybrid work
- Hospitality
- Hotel
- Leadership
- Flexible schedule
- Life insurance
2d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Leadership
Salesforce Delivery Lead (Journey Circle)
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health & wellbeing programme
3d
Account Director-UK
Accommodations Plus International —London
- £55,000 - £60,000 a year
- Full-time
- Remote
- CRM software
- Marketing
- Hotel
Quick apply

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director of customer experience jobs near shepherd's bush, gtl

Head of Customer Excellence (FTC)

Benifex -
London

Apply Now

Job details

Fixed term contract
£77,500 - £95,000 a year
9 days ago

Benefits

Employee assistance programme
Employee discount
Referral programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Analysis skills
Customer loyalty building

Full job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

Take ownership of a high-profile, company-wide Voice of the Customer programme, influencing business decisions at the highest level.
Partner closely with the Executive Team and senior stakeholders to shape customer experience strategy and drive meaningful change.
Lead and evolve Benifex’s global NPS programme, turning customer insights into tangible business outcomes.
Enjoy significant autonomy in a strategic leadership role where you can create and execute initiatives that directly impact customer loyalty, advocacy, and retention.
Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
Work for a profitable, fast-growing market leader in the online reward and employee benefits space
Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

Great benefits:

£77,500 - £95,000

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

️ Work from Anywhere policy for 90 days

️ Buy and Sell scheme for holidays

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

Reporting to the Chief Customer Officer, the Head of Customer Excellence (FTC) will play a critical role in leading and enhancing Benifex’s customer experience strategy. This role is responsible for owning the global Net Promoter Score (NPS) programme and developing a scalable Customer Sponsorship Programme that strengthens customer advocacy and engagement. Acting as a champion of the customer voice, you will work across the organisation to influence decision-making, drive customer-centric change, and improve customer outcomes. This is an exciting opportunity to make a significant impact in a highly visible role while covering a 13-month maternity leave.

Responsibilities

Own the global NPS strategy and programme, ensuring customer feedback is captured, analysed, and translated into meaningful business improvements.
Lead closed-loop feedback processes, including detractor outreach and Get to Green initiatives, while driving cross-functional action plans.
Build and scale Benifex's Customer Sponsorship Programme, creating opportunities for advocacy through references, events, case studies, and co-marketing activities.
Act as the voice of the customer, influencing strategy, service delivery, product direction, and customer experience initiatives across the business.
Deliver executive-level reporting and insights, partnering with senior leaders to improve customer loyalty, advocacy, retention, and satisfaction.

What are we looking for?

Proven experience leading customer experience, Voice of the Customer, NPS, customer advocacy, or customer insight programmes within a complex organisation.
Exceptional analytical and storytelling skills, with the ability to turn customer feedback and data into clear actions that drive business outcomes.
Strong problem-solving capabilities, with a focus on understanding customer challenges and ensuring effective resolution and follow-through.
Ability to influence and collaborate across a diverse range of stakeholders, including senior leaders and executive teams.
An independent, customer-first mindset, combining strategic thinking with a hands-on, results-driven approach to execution.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Interview with the hiring manager and a member of the team

Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Apply Now

Refine Your Search

director of customer experience jobs in shepherd's bush, gtl

Head of Customer Excellence (FTC)

Deputy Director of Customer Success (maternity cover)

Office & Business Manager

Director of Growth

Customer Experience & Insight Director

Head of Customer Value

Customer Experience Director

Customer Experience Director

Customer Experience Programme Manager

Director of Customer Engagement and Operations, EMEA

Manager, Customer Experience Innovation Projects

Director of Platform Operations

Director, Customer Success – KFC Europe

Director of Customer Success

Associate Director - Business Transformation

Director of Customer Success

Head of Customer Adoption, EMEA

Client Engagement Manager

Salesforce Delivery Lead (Journey Circle)

Account Director-UK

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