Helpdesk coordinator Work, Jobs in Shepherd's Bush, Gtl (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Workplace Coordinator
Hearst Networks —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
- Annual leave
Quick apply
Helpdesk Coordinator VA2756
Anabas —London
- £29,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
9d
Workplace Coordinator
Sodexo —London
- £15.53 an hour
- Full-time
- Microsoft Office
- Communication skills
Quick apply
13d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Estates Helpdesk CAFM Coordinator
SOAS University of London —London
- £31,543.19 - £35,214.19 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
Admin Coordinator
Reliance Facilities Management —London
- £25,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Workplace Coordinator
Hearst Networks EMEA —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Customer service
- Travel
- In-person
FM Admin Coordinator
Reliance Facilities Management —London
- £25,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- Customer service
- English
- Front desk
- Employee assistance programme
Sustainability Coordinator
Sedex —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Harpenden
- Weekend availability
- Microsoft Outlook
- Customer service
- English
Quick apply
13d
Facility Coordinator
Cushman & Wakefield —Staines-upon-Thames
- Communication skills
Quick apply
Technical Services Coordinator (Multi-Trade)
Peabody —London
- £32,500 a year
- Customer service
- Plumbing
- IT
- Annual leave
- Employee discount
13d
Facilities Assistant - Apprentice
Goodwin Procter LLP —London
- Full-time
- English
- Organisational skills
- Communication skills
8d

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helpdesk coordinator jobs near shepherd's bush, gtl

Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

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