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Repairs Principal Officer

Civic Recruitment Limited
Loughborough

Quick apply

Job details

Full-time | Fixed term contract
£35 an hour
10 days ago

Qualifications

Maintenance

Full job description

5-6 month contract role with a local authority

Summary

This is a 5-6 month contract role with a local authority, aimed at leading and delivering a high-quality, customer-focused repairs service. The position is crucial for ensuring the efficient, safe, and compliant delivery of responsive repairs and associated works. The postholder will be responsible for driving service performance, maximising the productivity of internal teams and contractors, and continuously improving service delivery to achieve high levels of customer satisfaction.

Responsibilities

Lead the responsive repairs service, ensuring effective use of in-house operatives and external contractors.
Oversee all repairs processes from identification through to completion, ensuring timely and high-quality outcomes.
Manage disrepair cases and customer complaints, ensuring appropriate and prompt resolution.
Work collaboratively with teams across housing services, including voids, tenancy management, and investment teams.
Ensure compliance with health & safety legislation, regulatory standards, and local policies.
Lead, motivate, and develop teams to achieve high performance and service excellence.
Manage and monitor the performance of staff, contractors, and service delivery against KPIs.

Essential Experience Required

Proven experience managing property repairs or maintenance services.
Strong knowledge of repairs programs and operational delivery.
Experience leading teams and driving performance, motivation, and engagement.
Ability to manage budgets, contractors, and in-house resources effectively.

Essential Qualifications Required

Relevant construction-related qualification (e.g., Degree, RICS, CIOB) OR equivalent relevant experience.

Additional Information

Working hours: 37 hours per week.
Compensation: £35 per hour (umbrella) if the candidate meets the right requirements.
Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom.
Work pattern: Variable with a minimum of 2 days in the office. This will be reviewed.
Schedule: Bi-weekly.
Application deadline: 12th June 2026, apply ASAP.

To lead and deliver a high-quality, customer-focused repairs service, ensuring efficient, safe, and compliant delivery of responsive repairs and associated works

Quick apply

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