Community volunteer Work, Jobs in Shepton Mallet, Som (with Salaries)

Customer Service Library and Information Advisor
Bath and North East Somerset Council —Midsomer Norton
- £13.69 - £14.35 an hour
- Part-time
Community Volunteer (Mendip)
St John Ambulance —Wells
- IT
2d
Fundraising Officer
SWEDA Ltd —Shepton Mallet
- £26,000 a year
- Part-time
- Hybrid work
- CRM software
- Organisational skills
- In-person
- Sick pay
Quick apply
Charity Shop Retail Assistant
Brainwave Centre —Bruton
- £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Driving
- Health & wellbeing programme
- Employee discount
Quick apply
Retail Volunteer (Wells)
Barnardo's —Wells
- Call to connect
- Administrative experience
- Store discount
- Employee discount
Freelance Peripatetic Music Teacher
Preston School Academy Trust —Yeovil
- £30 an hour
- Working with children
- Organisational skills
- In-person
Quick apply
Assessment and Reviewing Officer
Bath and North East Somerset Council —Midsomer Norton
- £16.35 - £17.47 an hour
Community Champion Volunteer - Bristol
British Heart Foundation —Bristol
- IT
- Leadership
- Communication skills
Volunteer Crisis Call Handlers
Suicide Prevention UK —Bristol
- Travel
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Exams Assistant
Millfield School —Street
- £20,395.76 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Catering Assistant
Bath and North East Somerset Council —Midsomer Norton
- £12.85 an hour
- Part-time
Teaching Assistant - Specialist
St Dunstan's School —Glastonbury
- £13.05 - £13.26 an hour
- Temporary
- Microsoft Office
- Working with children
- In-person
- Free parking
- Employee assistance programme
Quick apply
Residential Support Volunteer
Interventions Alliance —Bristol
- £0.01 a year
- Administrative experience
- Working with children
- Mentoring
- Paid training
Quick apply
11d
Volunteer Skate Marshal
GLL —Bath
- Communication skills
Event Coordinator and Administration Assistant
Somerset Federation of Young Farmers Clubs —Bridgwater
- £13 - £15 an hour
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Community Stock Generation Volunteer
British Heart Foundation —Bath
- Employee discount
Waiter
ASK Italian —Wells
- Up to £12.71 an hour
- Annual leave
- Employee discount
1h
Community Champion Volunteer
Sense Volunteers —Bristol
- Public speaking
- Communication skills
Office Volunteer
Studio Upstairs —Bristol
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Retail Volunteer (Brookton Frome)
Barnardo's —Frome
- Call to connect
- Administrative experience
- Store discount
- Employee discount

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Customer Service Library and Information Advisor

Bath and North East Somerset Council -
Midsomer Norton

Apply Now

Job details

Part-time | Full-time
£13.69 - £14.35 an hour

Qualifications

A Level

Full job description

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

No Agencies Please.

Rolling Recruitment Apply Anytime

This is a rolling recruitment advert, so applications will be reviewed as we receive them, we let you know if you have been shortlisted and arrange interviews as and when we have vacancies.

Please state clearly in your supporting letter the hours and location you are interested in (Bath, Keynsham, Midsomer Norton, or multisite)

If you’re someone who genuinely enjoys helping people and making every interaction a positive one, we’d love to welcome you to our team. Our Customer Services team is the front door to council services, supporting residents, visitors, and local businesses across Bath, Keynsham, and Midsomer Norton.

We’re looking for friendly, caring people to join us in full time, part time, casual, and multisite roles.

A Role That Puts People First

Every day, you’ll be helping customers access the services they need whether that’s answering a question, guiding them through a process, checking documents, or helping them make a booking. You’ll be the reassuring voice or friendly face that helps someone feel supported, understood, and confident about what happens next.

Most enquiries will be routine, and you’ll be empowered to resolve them straight away. When something more complex arises, you’ll work closely with senior colleagues and specialist teams to make sure every customer gets the right support.

How You’ll Make a Difference

Your work will have a real impact on people’s lives. You’ll:

Welcome customers and guide them through their enquiry with warmth and clarity
Provide helpful, accurate advice across phone, digital, and facetoface channels
Check and verify documents so customers can move forward without delays
Escalate more complex or sensitive issues to the right teams
Keep clear, accurate records so customers don’t have to repeat themselves
Update customer information so everything is ready for processing and audit
Support customers with bookings and payments, ensuring the process feels simple and secure

Every interaction is an opportunity to make someone’s day easier and you’ll be part of a team that takes pride in doing exactly that.

Work Across Bath, Keynsham & Midsomer Norton

We have customer service locations across all three areas, and we offer roles based at a single site or across multiple sites if you enjoy variety in your workday.

What You’ll Bring

You don’t need to know everything on day one we’ll support you as you learn but we’re looking for people who:

Have a good general level of education (A level or equivalent)
Have experience helping customers in a frontline role
Stay calm and professional when dealing with challenging situations
Understand the importance of following processes and protocols
Are comfortable using digital systems and online platforms
Communicate clearly, kindly, and positively
Can organise their work within a structured workflow
Are curious about the wider services the council and partners provide

Knowledge of library services is helpful but not essential we’ll teach you what you need to know.

Why You’ll Love Working With Us

You’ll make a real difference to people in your community
You’ll join a supportive, friendly team that works together
You’ll have opportunities to grow your skills and career
You’ll enjoy flexibility that fits your lifestyle
You’ll be part of a service that values kindness, accuracy, and great customer care

Ready to Make a Difference

If you’re passionate about helping people and want to be part of a team that puts customers at the heart of everything, we’d love to hear from you. Apply today and take the next step toward a role where you can truly make an impact.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Danielle Adlam, Customer Services Team Leader , [email protected] or 01225 396511.

Interview date: TBA

No Agencies Please

Please note: Applications will be checked weekly, and we will shortlist and interview on a rolling basis. We reserve the right to close this role at any time.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

Apply Now

Refine Your Search

community volunteer jobs in shepton mallet, som

Customer Service Library and Information Advisor

Community Volunteer (Mendip)

Fundraising Officer

Charity Shop Retail Assistant

Retail Volunteer (Wells)

Freelance Peripatetic Music Teacher

Assessment and Reviewing Officer

Community Champion Volunteer - Bristol

Volunteer Crisis Call Handlers

Exams Assistant

Catering Assistant

Teaching Assistant - Specialist

Residential Support Volunteer

Volunteer Skate Marshal

Event Coordinator and Administration Assistant

Community Stock Generation Volunteer

Waiter

Community Champion Volunteer

Office Volunteer

Retail Volunteer (Brookton Frome)

I want to receive the latest job alerts for community volunteer in shepton mallet, som

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