Helpdesk engineer Work, Jobs in Shepton Mallet, Som (with Salaries)

Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
7d
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
AC Technical Support Advisor
Daikin Industries Ltd. —Bristol
- Full-time
- Schematics
- Communication skills
Quick apply
Brunel: Service and Installation Administrator
Obsequio Group —Bristol
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
Maintenance Engineer
Lancer Scott —Bristol
- £27,000 - £29,000 a year
- Full-time
- Maintenance
- University
- Organisational skills
Mobile Electrical Engineer
Emcor —Bristol
- £42,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Electrical Engineer Remedial Work
Lancer Scott —Bristol
- £37,000 - £40,000 a year
- Full-time
- Maintenance
Electrical Technician
CBRE —Bristol
- Full-time
- Customer service
- HVAC
- Communication skills

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helpdesk engineer jobs near shepton mallet, som

Customer Systems Support

iFacility -
Shepton Mallet

Quick apply

Job details

Full-time
£25,800 a year
7 days ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

Job Description

Customer Systems Support (Work 4 on 4 of shift pattern)

iFacility is leading technology Company providing security integrated solutions to Companies throughout the UK. Our customers come from a wide range of business sectors, including retail and leisure, with names such as Greggs, Burger King, the gym group, Thatcher’s. As a business we are experiencing a time of growth and this is where you come in!

Your Role

We are seeking your skills and knowledge to help us build our operations team. Working in the role of Customer Systems Support. You will be the first point of contact for supporting our external customer with their IT issues. What will you need to be interested in? IT, customer service, administration and working as part of a team.

Key Responsibilities:

Handling calls, emails, and support cases for customers and keeping them updated on progress of issues and queries
Managing and maintaining installations and support for a portfolio of customers. Handling technical issues for CCTV recording and monitoring
Working with remote engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards
Provide remote reactive and preventative maintenance of your customers systems
Resolve issues remotely or set up cases for field engineers to attend
Support field engineers on site to lead successful resolutions of faults
Update customer support cases and process through to invoicing
Attend inhouse or external training activities, which may include certification or Health & Safety training as required
Contribute to the development of colleagues, systems, processes, procedures
Good communication skills and ability to collaborate with team members and escalate issues where necessary
Respond to customers needs via the telephone, emails and other systems, experience of diary management
Any other tasks required to fulfil the role of an IT Helpdesk Technician

Essential Skills, Knowledge and Abilities:

IT Literate, use of Microsoft packages
Experience of responding to technical issues
Experience of working in a call centre environment or remotely
Experience with remote support software
Willingness to learn inhouse and customers IT Systems
Desktop PC troubleshooting experience
Proven excellence in customer service
Ability to build trust with new/existing customers
Adhere to Company policies and procedures
Able to follow instructions on Company processes and products
Willing to learn about IT and security products
Ability to use your own initiative and problem solve
Experience of working in a fast-paced environment

Person Specification:

Be able to think on your feet and respond to customer in a timely and accurate manner
Demonstrate flexibility and adaptable to meet customer requirements
Positive, professional and can-do attitude
Honest, reliable, trustworthy, friendly and approachable
Have a passion for providing the highest levels of customer service
Willing to learn and take responsibility for own personal development
Motivated to learn new skills and knowledge.

If you are interested in this role then please send your CV to [email protected]. I look forward to hearing from you.

Job Type: Full-time

Pay: £25,800.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in shepton mallet, som

Customer Systems Support

IT Support Engineer

AC Technical Support Advisor

Brunel: Service and Installation Administrator

Maintenance Engineer

Mobile Electrical Engineer

Electrical Engineer Remedial Work

Electrical Technician

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