Server and storage Work, Jobs in Shepton Mallet, Som (with Salaries)

Vacancy 2: Support Technician
EvolvIT —Bristol
- Azure
- Customer service
- SharePoint
Data Forensic Technician
Avon and Somerset Constabulary —Bristol
- £33,603 - £35,772 a year
- Full-time
- Computer literacy
- Organisational skills
14d
IT & Security Analyst
One Big Circle —Bristol
- £28,000 - £32,000 a year
- Full-time
- Windows
- Travel
- Linux
Quick apply
9d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
6d
Support Engineer - Bristol
XTX Markets —Bristol
- Weekend availability
- Microsoft Office
- Machine learning
- Scripting
Perl + C# Software Engineer
n.able technology services —Bristol
- Oracle
- Computer Science
- English
R&D System Engineer (data storage)
n.able technology services —Bristol
- Computer Science
- Engineering
- Windows
Systems Engineer - Grade B2
Teleperformance —Bristol
- Weekend availability
- Microsoft Access
- Azure
- Analysis skills
Lead Lab Support Engineer
Graphcore —Bristol
- Customer service
- Computer networking
- APIs
12d
Integrations Engineer
Bupa Dental Care —Bristol
- Full-time
- Azure
- SQL
- Analysis skills
11d
Senior Infrastructure Engineer (DV Security Clearance)
CGI —Chippenham
- Full-time
- System design
- Linux
Quick apply
Senior Integrations Engineer
Bupa Dental Care —Bristol
- Full-time
- Azure
- SQL
- Travel
11d
SysOps Engineer
Mayden —Bath
- From £40,000 a year
- Hybrid work
- AWS
- Scripting
- Linux
- Annual leave
Java + RESTful UI Software Engineer
n.able technology services —Bristol
- Computer Science
- Engineering
- Java
Senior Software Engineer - UK
DISCO —Bath
- Remote
- Azure
- Java
- AWS
Staff Cloud Engineer
Graphcore —Bristol
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Senior .NET Developer – Data & Product Analytics (Health Insurance Platform)
Cegedim Group —Bristol
- Hybrid work
- Data analysis skills
- SQL
- APIs
Senior Cloud Engineer (K8S)
Graphcore —Bristol
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Senior Cloud Platform Engineer
Graphcore —Bristol
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Senior Cloud Network Engineer
Graphcore —Bristol
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for server and storage in shepton mallet, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Vacancy 2: Support Technician

EvolvIT
Bristol

Apply Now

Job details

Qualifications

Driving Licence
Azure
Customer service
DHCP
DNS
SharePoint
Mac OS
Phone etiquette
Communication skills
Active Directory

Full job description

Job title: Support Technician

Main purpose of job: Peninsula EvolvIT are pleased to offer an exciting new opportunity to join a dynamic close nit team of highly regarded engineers respected by an ever-growing client base. As a leading MSP provider in the southwest we are looking to employ a front-line Support Technician. The role plays an important part in making sure our clients are looked after and their issues are dealt with in a timely prompt manner. As a Support Technician the main purpose is to handle any customer support requests which are received to the help desk either by phone, e-mails, or support tickets. When help is needed the Support Technician can reach out to any colleagues within the support, escalations or management team as deemed suitable for assistance. Support cases must be completed in a timely manner to fit within the company SLA time. A large part of the role is customer service oriented, and we have a strong long-term working relationship with all our clients. As part of this the role has an expectancy for high level customer service which requires excellent communication and key skills.

Location: Remote working from home. On site working at client’s premises in the UK when required. Compulsory team working day once a month from a location in Weston-Super-Mare. In addition, there may be times where it is required to work from an alternative location such as a colleague.

Main tasks of job:
1. Provide IT support to our customers remotely and on site when needed.

2. Answer incoming support phone calls and triage to resolution.

3. Independently assign existing pending tickets to yourself and triage to resolution.

4. Keep within and exceed SLA Targets with time management.

5. Provide regular and relevant updates to customers throughout the support process.

6. Work with any customers 3rd party providers to create and update support cases.

7. Escalate and handover tickets when required to enable the support case to progress.

8. Update tickets with full details of the case as it progresses through to conclusion.

9. Complete Hardware builds and repairs to client specification.

10. Monitor client services so all systems are working as expected and act on any warnings received into the ticket system. This may rage from backups, hardware, software, and networking issues.

Desirable Skill Sets:
1. Microsoft 365 Products – Azure AD, Exchange Online, Office, SharePoint etc.

2. Internet Services – installation, diagnostics etc.

3. Printer Services.

4. RMM Tools.

5. Automation Tools.

6. Remote Access Tools.

7. Networking Equipment – Modems, routers, and switches.

8. Windows Workstations and Servers.

9. Mac OS Workstations and Servers.

10. Active Directory.

11. Group Policy.

12. DHCP.

13. DNS.

14. Data storage – RAID knowledge, NAS devices etc.

15. Virtual Environments – Hyper-V and VM-Ware.

16. Cloud and on-premises backup solutions such as Veeam.

17. Excellent communication skills with a focus on phone manner.

18. Experience in a customer service interactions/support role.

19. Software, hardware, and network troubleshooting

20. Ability to diagnose hardware faults.

21. Ability to find solutions by research and trial.

22. MSP environment experience.

Licences, registrations, and qualifications: Full clean driving licence. Access to a car during working hours. Valid clean DBS check. One will be asked on job acceptance if not already present. Right to work in the UK.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Please send CV's to [email protected]

Apply Now

Refine Your Search

server and storage jobs in shepton mallet, som

Vacancy 2: Support Technician

Data Forensic Technician

IT & Security Analyst

IT Support Analyst

Support Engineer - Bristol

Perl + C# Software Engineer

R&D System Engineer (data storage)

Systems Engineer - Grade B2

Lead Lab Support Engineer

Integrations Engineer

Senior Infrastructure Engineer (DV Security Clearance)

Senior Integrations Engineer

SysOps Engineer

Java + RESTful UI Software Engineer

Senior Software Engineer - UK

Staff Cloud Engineer

Senior .NET Developer – Data & Product Analytics (Health Insurance Platform)

Senior Cloud Engineer (K8S)

Senior Cloud Platform Engineer

Senior Cloud Network Engineer

I want to receive the latest job alerts for server and storage in shepton mallet, som

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected