Risk manager Work, Jobs in Sherborne St. John, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Claims & Risk Manager
Penningtons Manches Cooper LLP —Basingstoke
- Full-time
- Analysis skills
- Supervising experience
- Continuous improvement
1d
Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Risk Manager
Xe —Bracknell
- Full-time
- Analysis skills
- Team management
- APIs
- Employee stock purchase plan
Quick apply
VodafoneThree - Risk & Governance Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Leadership
- Employee discount
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
10d
Security Manager
Fujitsu —Basingstoke
- Full-time
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Building Safety Assurance Manager
SNG (Sovereign Network Group) —Basingstoke
- £56,000 - £64,000 a year
- Full-time
- Travel
- Communication skills
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
Programme Director
Fujitsu —Basingstoke
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Operations Project Manager
Fujitsu —Basingstoke
- Full-time
- Human resources
- Annual leave
- Employee assistance programme
VodafoneThree - Programme Manager - Infra & Decomm
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
7d
VodafoneThree - Programme Manager - Partnerships
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
6d
Lead Youth Worker – Emergency Department and Safe Havens (Basingstoke & North Hampshire)
No Limits —Basingstoke
- £32,166 - £36,912 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
2d
VodafoneThree - Programme Manager - CSI & Innovation
Vodafone —Newbury
- Full-time
- Hybrid work
- Agile
- Employee discount
7d
Strategic Project Manager
Thames Water Utilites —Hampton
- Up to £65,000 a year
- Full-time
- Communication skills
- Annual leave
13d
Emergency Planning Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
8d
Transformation Portfolio Manager
Thames Water Utilites —Reading
- Up to £78,000 a year
- Full-time
- Hybrid work
- Management
- PMP
- Analysis skills
- Annual leave
2d
Farnham Integrated Care Services (FICS) Manager
Farnham Integrated Care Services —Farnham
- £37,000 - £45,000 a year
- Full-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Production & Quality Manager (PFMEA)
Vision RT Ltd. —Basingstoke
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply

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Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

risk manager jobs in sherborne st. john, ham

Customer Operational Delivery Manager

Claims & Risk Manager

Contact Centre Liaison Manager

Risk Manager

VodafoneThree - Risk & Governance Manager

Head of Projects - Reading, UK

Security Manager

Building Safety Assurance Manager

Technical Delivery Manager

Programme Director

Operations Project Manager

VodafoneThree - Programme Manager - Infra & Decomm

VodafoneThree - Programme Manager - Partnerships

Lead Youth Worker – Emergency Department and Safe Havens (Basingstoke & North Hampshire)

VodafoneThree - Programme Manager - CSI & Innovation

Strategic Project Manager

Emergency Planning Officer

Transformation Portfolio Manager

Farnham Integrated Care Services (FICS) Manager

Production & Quality Manager (PFMEA)

I want to receive the latest job alerts for risk manager in sherborne st. john, ham

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