Customer service team lead Work, Jobs in Sherburn In Elmet, Nyk (with Salaries)

Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
6d
Lead Dental Receptionist/Patient Care Co-ordinator
Vitruvian Dental Studio —Leeds
- £30,000 a year
- Part-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
22h
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
7d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
13d
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Reservations Team Leader
Inntravel —York
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
12d
Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Continuous improvement
- Team management
- Human resources
- Employee discount
12d
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Outlook
- Customer service
- Maintenance
- Annual leave
- Employee discount
13d
Service Design Lead
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Call to connect
- Hybrid work
- IT
- AI
Team Leader
Jessops —York
- Full-time
- Sales
- Merchandising
- Supervising experience
- Employee discount
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Clinical Admin Team Lead
Spire Healthcare —Elland
- Full-time
- Supervising experience
- Continuous improvement
- Recruiting
- Free parking
- Annual leave
5d
People & Service Team Leader
River Island —Wakefield
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Client Services Lead
Radfield Home Care —Ossett
- £15.50 an hour
- Weekend availability
- Continuous improvement
- Organisational skills
- IT
- Paid training
- Annual leave
Quick apply
Team Leader (Telecoms)
Network Rail —Doncaster
- £35,582 - £43,400 a year
- 12 hour shift
- Hybrid work
- Continuous improvement
- Free parking
- Annual leave
5d
Team leader
The Harrogate Kebab Co/I am doner —Harrogate
- £8 - £14 an hour
- Full-time
- Customer service
- In-person
- Retail management
- Store discount
- Employee discount
Quick apply
3h
Lead Online Manager
Sainsbury's —Doncaster
- From £36,250 a year
- Team management
- Training & development
- Retail management
- Employee discount
11d
Track Lead - IAM Operations
HCLTech —Leeds
- Agile
- Communication skills
1d

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Customer Service Team Leader

DUSK
Leeds

Quick apply

Job details

Permanent | Full-time
6 days ago

Benefits

Employee discount

Qualifications

Mentoring junior staff
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Mentoring
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership

Full job description

Join our Team at Dusk - Customer Service Team Leader
At Dusk, we are looking for a passionate Customer Service Team Leader to join our team. Reporting to the Customer Experience Performance Manager, this role is focused on leading, supporting, and empowering Customer Service Executives to thrive. This role involves being at the heart of daily operations, ensuring exceptional service is being provided, whilst actively seeking ways to improve. The Team Leader is responsible for driving success and contributing to an environment where everyone feels valued, motivated and are well equipped to deliver high standard and efficient service.

Responsibilities

Ensure all customer queries are handled in line with best practice, with a strong customer-first approach.
Identify and implement opportunities to improve team productivity, operational efficiency and service quality.
Analyse customer contacts and key enquiry drivers, partnering with the wider Customer Experience team to develop and implement effective solutions.
Review customer interactions to identify trends, gather insights and recommend service improvements.
Lead, motivate and develop a high-performing team of Customer Service Executives.
Provide ongoing coaching, mentoring and feedback to enhance customer interactions and support individual growth.
Work closely with fellow Team Leaders to ensure consistency, alignment and best practice across all customer service teams.
Take ownership of team performance, monitoring productivity and quality metrics and creating improvement plans where required.
Act as the escalation point for complex or high-priority customer issues, ensuring prompt and positive resolution.
Support the effective handling of customer complaints and concerns, delivering positive outcomes and excellent customer experiences.
Ensure team members remain up to date with changes to processes, systems, products and company policies through regular communication and support.
Champion a positive and collaborative working environment where colleagues feel valued, motivated and empowered to succeed.
Maintain accurate reporting, records and performance data to support operational decision-making and continuous improvement.

About You

Strong Leadership, with the ability to motivate and develop staff.
Communication, with the ability to share information and context on topics clearly.
Organisation, with the ability to prioritise in line with business interests.
Problem solving, with the ability to guide Customer Service Executives on using initiative to resolve queries to a high standard.
Multitasking, with the ability to manage multiple priorities and thrive in a fast-paced environment.
Flawless attention to detail, with the ability to review other’s work and find areas for improvement.

What’s in It for You?

25 days holiday plus bank holidays.
Generous staff discount on our beautiful products.
Real opportunities for growth and career progression

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in sherburn in elmet, nyk

Customer Service Team Leader

Lead Dental Receptionist/Patient Care Co-ordinator

CS Team Managers - Customer Service Team Manager

Customer Support Team Manager

Customer Success Lead

Reservations Team Leader

Customer Services Team Leader

Helpdesk Lead

Lead ER Specialist

Gas Team Leader

Service Design Lead

Team Leader

Multichannel Cx Team Lead

Clinical Admin Team Lead

People & Service Team Leader

Client Services Lead

Team Leader (Telecoms)

Team leader

Lead Online Manager

Track Lead - IAM Operations

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