Residential Team Manager (Children’s Residential Services) – Springwood Hub | 10851 | Permanent Contract | 37 hours per week | £50,166 to £54,277 per annum, plus on call payments | Grade L | Norwich
Lead. Inspire. Make a Difference.
Are you an experienced childcare professional with a passion for helping children and young people thrive? We are seeking a dedicated Residential Team Manager to lead Springwood Hub.
Springwood Hub supports children and young people with disabilities, who are within or on the edge of the care system. The hub is designed to provide emergency and medium residential care in Springwood or as outreach providing intensive short-term interventions within family homes to prevent entry into care and placement breakdown.
As the Registered Manager, you will oversee the day-to-day operation of the home, providing strong leadership to a skilled and committed team. You will champion high-quality, child-centred practice, ensuring that every young person receives the care, support and opportunities they need to succeed.
About the Role
You will:
- Lead and manage Springwood hub including the outreach service, for children and young people with disabilities.
- Recruit, support, motivate and develop staff through effective supervision, appraisal and training.
- Ensure the highest standards of safeguarding, care planning and regulatory compliance.
- Drive service improvement through quality assurance, performance management and reflective practice.
- Manage budgets and resources effectively.
- Build strong partnerships with families, education providers, health professionals and other agencies.
- Promote a positive culture where children’s voices are heard, valued and acted upon.
Under take on call out of hours duties for the home on a rota basis.
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About You
We are looking for someone who has:
- A Level 5 Qualification in Management (or equivalent relevant qualification).
- Significant experience working with children in care and residential childcare settings.
- Proven experience managing staff and leading high-performing teams.
- Strong knowledge of children's legislation, safeguarding responsibilities and regulatory frameworks.
- Excellent leadership, communication and decision-making skills.
- The ability to remain calm, make sound judgements and lead confidently in challenging situations.
A full driver’s licence and access to a car.
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What We Offer
A supportive team who cares about your wellbeing and professional development
We offer flexible working arrangements including condensed four-day week working, nine-day fortnights and other options
We offer a generous annual leave entitlement - plus the opportunity to purchase up to two weeks of additional annual leave through our salary sacrifice scheme
We offer maternity, paternity and adoption pay and time off to support you as your family grows. There is an independently run nursery within the Norfolk County Council grounds which offers priority spaces to our employees
We offer support if you care for relatives or friends who are older, disabled or seriously ill
We are committed to promoting the health, safety and wellbeing of our social workers. We provide access to services that support your health and wellbeing, such as confidential counselling and advice, fast-track physiotherapy and NHS Health Checks for employees over 40
Our values underpin everything we do: Accountable. Inclusive. Ambitious. Trusted.
If you are ready to lead a dedicated team and make a lasting impact on the lives of children and young people, we'd love to hear from you.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
For an informal discussion please contact: Joanne Reeve – Service Manager CWD Residential and Short Breaks on 01603 692453
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 15 July 2026 at 23:55
All other applicants closing date: 22 July 2026 at 23:55
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
