It service manager Work, Jobs in Sherington, Bkm (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
22h
Cloud Infrastructure Analyst
ITSO Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Travel
Quick apply
22h
IT Services Manager
Elizabeth Woodville School —Milton Keynes
- £33,699 - £37,280 a year
- Full-time
- Project management
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
IT Support Officer
Evestia Clinical —Letchworth
- Hybrid work
- Customer service
- SharePoint
- IT
- Employee assistance programme
- Life insurance
Quick apply
11d
IT Apprentice
Framatome —Cranfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Support Analyst
CEVALogistics —Kettering
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
IT Manager
turn IT on —Aylesbury
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
14d
Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm
Safran Engineering Services UK Limited —Pitstone
- PMP
- Engineering
- Project management
Quick apply
Information Security Engineer – Classified Systems
Lockheed Martin Corporation —Ampthill
- £54,000 - £67,000 a year
- Full-time
- Windows
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
11d
Lead Technical Architect - Infrastructure & Networks
FCDO Services —Hanslope
- £60,739 - £69,832 a year
- Full-time
- Azure
- Computer Science
- AWS
- Annual leave
14d
Lead Major Incident Manager
FCDO Services —Milton Keynes
- £48,801 - £53,697 a year
- Full-time
- Management
- Computer Science
- Microsoft Office
- Annual leave
10d
IT Project Manager
Interpham Consulting —Luton
- Full-time
- PMP
- Engineering
- Microsoft Office
IT Manager
Billing Finance —Northampton
- £50,000 - £55,000 a year
- Hybrid work
- IT
- Employee assistance programme
Information Security Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- AI
- Communication skills
- Annual leave
- Employee discount
4d
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Manual Test Analyst - 12 Month Fixed-Term Contract
Lifeplus Europe Ltd —St. Neots
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply
12d
Data Scientist
Billing Finance —Northampton
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- SQL
- Machine learning
- Python
- Free parking
- Health & wellbeing programme
Quick apply
5d
IT Software Developer Apprentice
JBC Skills Training Ltd —Aylesbury
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
10d
Principal Software Developer
MaPS —Bedford
- £90,000 a year
- Hybrid work
- Azure
- Management
- DevOps
- Annual leave
- Employee assistance programme
10d

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Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
22 hours ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

it service manager jobs in sherington, bkm

Service Operations Analyst

Cloud Infrastructure Analyst

IT Services Manager

Technical Support Team Lead

IT Support Officer

IT Apprentice

Support Analyst

IT Manager

Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm

Information Security Engineer – Classified Systems

Lead Technical Architect - Infrastructure & Networks

Lead Major Incident Manager

IT Project Manager

IT Manager

Information Security Manager

Technical Operations Manager

Manual Test Analyst - 12 Month Fixed-Term Contract

Data Scientist

IT Software Developer Apprentice

Principal Software Developer

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