Customer service manager Work, Jobs in Shifnal, Shr (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Wellness Centre Manager
MADE Wellness Centre @ Moddershall Oaks Country Spa Retreat —Stone
- Full-time
- Hospitality
- Sales
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
14d
Business Development Manager - Utilities (Midlands)
DeterTech —Telford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Experienced Automotive Leader Required to Drive Growth at Established Dealership Group
Clarks of Kidderminster Kia & Omoda | Jaecoo —Kidderminster
- £75,000 - £130,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
5d
Business Development Manager - Construction (North East)
DeterTech —Telford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Business Development Manager - Construction (South)
DeterTech —Telford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Assistant Manager - Erdington The Green
BoyleSports —Birmingham
- £13.20 an hour
Quick apply
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Team Leader
EG On The Move Ltd —Shrewsbury
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
12d
Managing Director / Chief Executive Officer (CEO)
Momentum Training Solutions Ltd. —Stoke-on-Trent
- £60,000 - £90,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Contracts
- Annual leave
Quick apply
8h
Experience Manager
Bodycare Retail Ltd —Merry Hill
- £31,000 - £34,500 a year
- Full-time
- Management
- Merchandising
- Organisational skills
Quick apply
1h
Counter Manager - Merry Hill
Benefit Cosmetics UK —Merry Hill
- Temporary
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
6d
Store Manager
EG On The Move Ltd —Shenstone
- £32,000 - £34,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
5d
Customer Service Manager
B&M Retail —Stafford
- Weekend availability
- Hospitality
- Customer service
- Employee discount
11d
Assistant Manager
Farmfoods —Smethwick
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
12d
Shift Manager
Wingstop UK - Birmingham —Birmingham
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Lead Service Designer
Capgemini —Telford
Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Shrewsbury
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer service manager jobs in shifnal, shr

Customer Relationship Manager

Wellness Centre Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Business Development Manager - Utilities (Midlands)

Experienced Automotive Leader Required to Drive Growth at Established Dealership Group

Business Development Manager - Construction (North East)

Business Development Manager - Construction (South)

Assistant Manager - Erdington The Green

Customer Service Manager - Pensions

Team Leader

Managing Director / Chief Executive Officer (CEO)

Experience Manager

Counter Manager - Merry Hill

Store Manager

Customer Service Manager

Assistant Manager

Shift Manager

Cleaning Manager

Lead Service Designer

Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped

I want to receive the latest job alerts for customer service manager in shifnal, shr

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