Customer success specialist Work, Jobs in Shifnal, Shr (with Salaries)

Customer Success Specialist
FranScape —Shrewsbury
- £26,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Sick pay
Quick apply
2d
Operations Coordinator
Reconomy —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Store discount
Customer Success Specialist
DeterTech —Telford
- £27,000 - £30,000 a year
- Temporary
- Sales
- Customer service
Customer Service Coordinator - Maternity Cover
Reconomy Connect —Telford
- Temporary
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
VodafoneThree - Customer Improvement Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
3d
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Digital Marketing Specialist
Carrier —Telford
- £34,500 - £69,500 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
- Life insurance
Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
Specialist Housing Case Manager
Housing Plus Group —Telford
- £35,009 a year
- Full-time
- IT
9d
Specialist Housing Case Manager
The Wrekin Housing Group Limited —Telford
- £35,009 a year
- IT
9d
Customer Solution Specialist (South West)
DeterTech —Telford
- £33,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Solution Specialist (South East)
DeterTech —Telford
- £33,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Success Specialist - Telford (6 month FTC)
DeterTech —Telford
- £27,000 - £30,000 a year
- Sales
- Customer service
Quick apply
Specialist, Project Execution
Schneider Electric —Telford
- Full-time
- Hybrid work
- Engineering
- English
- Project management
- Annual leave
- Life insurance
Customer Assistant
Lidl —Newport
- £13.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
5d
Scheduler
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Microsoft Office
- Analysis skills
- Free parking
- Flexitime
Quick apply
8d
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Timetabling and Room Booking Coordinator
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- University
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply

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customer success specialist jobs near shifnal, shr

Customer Success Specialist

FranScape
Shrewsbury

Quick apply

Job details

Permanent | Full-time
£26,000 - £35,000 a year
2 days ago

Benefits

Casual dress
Company pension
Company events
Sick pay

Qualifications

CRM software
Sales
Customer relationship management
Organisational skills
IT
SaaS
Account management
Communication skills

Full job description

About Franscape

Franscape was born from experience, not investment. Built by franchise professionals who couldn't find software that truly met the needs of growing businesses, so we created our own. This turned it into an award-winning SaaS platform.

We've bootstrapped our success, reinvesting every step of the way, listening to our customers and continually evolving the platform to solve real business challenges. Today, Franscape helps ambitious businesses work smarter, grow faster and achieve more.

Just as importantly, we believe our people are our greatest asset. We invest in our team, encourage everyone to learn, develop and take on new opportunities, and believe that as Franscape grows, our people should grow with it. We're building something special, and we're all in it together.

Who We're Looking For

We're looking for someone who enjoys helping businesses grow, building great relationships and spotting commercial opportunities.

You'll be:

Commercially minded and naturally curious.
A confident communicator and relationship builder.
Positive, proactive and highly organised.
Target-driven with a passion for delivering results.
Empathetic, resilient and customer focused.
A team player who enjoys making things happen.

Above all, you'll believe in creating genuine value for customers, knowing that when our customers succeed, we all succeed. This is a salaried position with a basic salary plus a defined bonus structure.

Purpose of the Role

The Customer Success Specialist plays a key role in driving customer growth and maximising the commercial value of our SaaS platform. By building strong relationships with customers, you will identify opportunities to increase product adoption, generate qualified sales opportunities, secure referrals and support account growth, while ensuring customers achieve measurable business outcomes.

This is a highly commercial role that combines relationship management, consultative selling, customer onboarding and business development to drive customer retention, revenue growth and long-term success.

Key Responsibilities

Help Customers Get Off to a Flying Start

First impressions matter. You'll be the friendly face customers remember, guiding them from the moment they join Franscape through to becoming confident, successful users of the platform.

You'll:

Lead new customer onboarding from signed contract to successful launch.
Deliver engaging online demonstrations and training that inspire confidence.
Keep implementations on track and celebrate every milestone.
Spot customers who need a helping hand before they lose momentum.

Build Relationships That Drive Growth

We don't just support customers, we become part of their journey.

You'll take the time to understand what success looks like for each business, helping them unlock more value from Franscape while identifying opportunities to grow both their business and ours.

You'll:

Build trusted relationships with business owners and decision makers.
Hold regular success reviews that focus on outcomes, not just software.
Share new features, best practice and innovative ways to use Franscape.
Recognise opportunities for customers to grow through additional products, services and functionality.
Keep customer records and opportunities up to date within our CRM.

Turn Great Customer Relationships into Commercial Success

This isn't a support role with a bit of sales thrown in. Commercial thinking is part of everything you do.

As customers grow, so does the opportunity to introduce solutions that make an even bigger difference to their business.

You'll proactively identify opportunities for:

Additional users
New platform features
Consultancy services
Training programmes
Integrations
Customer referrals
Case studies
Future product opportunities

Success is about creating genuine value, not hard selling.

Generate Exciting New Opportunities

Happy customers are our greatest salespeople.

You'll be constantly looking for ways to introduce Franscape to new businesses by building relationships and creating advocates.

Opportunities will come from:

Customer referrals
Personal introductions
Networking
Webinars
User groups
Customer events
Product demonstrations

Create Franscape Champions

Our customers are doing amazing things with the platform, we want the world to know about it.

You'll encourage customers to:

Share testimonials
Leave online reviews
Take part in case studies
Speak at conferences and customer events
Introduce us to other businesses who could benefit from Franscape

Every advocate helps strengthen the Franscape community.

Work as One Team

At Franscape, nobody works in a silo.

You'll work closely with Product Development, Technical Support and Operations to ensure customer feedback helps shape the future of the platform and continually improves the customer experience.

Together, we'll raise the bar for every customer.

Skills & Experience

You'll probably thrive in this role if you have:

Experience in Customer Success, Account Management or a commercial customer-facing role (ideally within SaaS).
A genuine passion for helping customers succeed.
Natural relationship-building skills—you enjoy meeting people and earning their trust.
Strong commercial awareness and the confidence to spot sales opportunities.
Experience using CRM systems.
Excellent communication and presentation skills.
Confidence delivering engaging online demonstrations.
The ability to manage multiple customer relationships without dropping the ball.
Great organisational skills and attention to detail.

It would be a bonus if you also have:

Experience within franchise, multi-site or membership businesses.
Knowledge of customer journey mapping.
Experience identifying upsell and cross-sell opportunities.
An understanding of SaaS metrics and customer success best practice.

Job Types: Permanent, Full-time

Pay: £26,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Sick pay

Experience:

Customer relationship management: 1 year (required)

Work Location: Hybrid remote in Shrewsbury SY3 7DN

Quick apply

Refine Your Search

customer success specialist jobs in shifnal, shr

Customer Success Specialist

Operations Coordinator

Customer Success Specialist

Customer Service Coordinator - Maternity Cover

VodafoneThree - Customer Improvement Specialist

Customer Service Coordinator

Digital Marketing Specialist

Customer Retentions Specialist

Specialist Housing Case Manager

Specialist Housing Case Manager

Customer Solution Specialist (South West)

Customer Solution Specialist (South East)

Manager of Dedicated Implementations - EMEA

Customer Success Specialist - Telford (6 month FTC)

Specialist, Project Execution

Customer Assistant

Scheduler

Operations Manager - Customs & Brokerage

Timetabling and Room Booking Coordinator

Customer Support Manager

I want to receive the latest job alerts for customer success specialist in shifnal, shr

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