Job Introduction
In this busy customer facing role, you will be dealing with customers face to face, via email or by telephone to help answer day to day library enquiries.
Providing a high standard of customer service with a strong community focus you will help us to deliver a range of services that support the library offers, including the provision of IT support, information and activities for all ages.
Activities will vary but can include children's rhyme times, craft sessions and book-related events. In a busy library you will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.
Perton Library
Perton library is a busy library located in the heart of the community and is open 7 days per week, including evenings. The role will be based in Perton but you may be required to work at other libraries in the district.
This role involves working onsite as follows, this is subject to change to reflect service need:
Alternate weekends ( Week 2) -4hrs 30mins per week average
Saturday 9.30-4.00 ( 30mins lunch)
Sunday 1.00-4.00
Main Responsibilities
To give you an idea, some of the key things you’ll do will include:
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Helping customers find the information and resources they need
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Providing essential digital support to customers using PCs within our libraries or accessing e-services
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Supporting projects and activities for all ages
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Promoting library stock, services and events through social media and outreach events
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Sales and cash handling
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Delivering and supporting events on a weekly basis
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Supporting libraries within the district through flexible working
The Ideal Candidate
Whether you have previous library experience, or are looking for a new challenge, you will show:
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GCSE English and Maths (Grade C/4+) or equivalent, or relevant customer service experience
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Proven experience delivering high-quality service in a public-facing or public service environment
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Understanding of public library services, with experience handling confidential information accurately and securely
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Strong teamwork abilities, with experience using computer systems, data entry, and attention to detail
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Excellent verbal and written communication, with the ability to engage people of all ages, backgrounds, and needs
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Flexibility, the ability to remain calm under pressure, and be able to manage challenging situations while maintaining a positive customer experience
We will aim to conduct first stage Interviews during the week starting 13th July 2026.
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Sonia Robottom, District Manager, [email protected]
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes detailed below.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
