Complaints manager Work, Jobs in Shildon, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Policy Adviser- Universal Credit
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
2d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Scheme Manager - Adult Supported Living
Swanton Care and Community —Bishop Auckland
- £33,000 a year
- Weekend availability
- Travel
- Care plans
- Communication skills
- Employee assistance programme
- Employee discount
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Board Room Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Sales and Service Administrator
The Danesmoor Group —Newton Aycliffe
- £27,277.12 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
HMPYOI Deerbolt - Hub Manager
Ministry of Justice —Barnard Castle
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
8d
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
RISE Adviser - North East - Secondary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
13d
HOFS: Education, Skills & Work
Ministry of Justice —Barnard Castle
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Education
- Presentation skills
- Annual leave
8d
Customer Service Coordinator
Wilsonart Ltd —Shildon
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
10d
Dental Practice Manager
Park Lane Dental Group —Sunderland
- £37,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
3d
RISE Adviser - North East - Early years and primary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
13d
Cluster General Manager - 4 Month Fixed Term Contract
iQ Student Accomodation —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
SEND Casework Manager Post 16
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Full-time
- Travel
- Organisational skills
- Care plans
- Annual leave
- Employee discount
10d
Head of Contracts and Operations - Driving Theory Test
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9h
ICQA Area Manager
Amazon UK Services Ltd. —Darlington
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
3d
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
13d

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complaints manager jobs near shildon, dur

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in shildon, dur

Senior Customer Service Manager

Policy Adviser- Universal Credit

Tribunal, Dispute Resolution and Complaints Lead

Scheme Manager - Adult Supported Living

Arrears Executive

Board Room Manager, Stadium Of Light

Sales and Service Administrator

HMPYOI Deerbolt - Hub Manager

Crime in Prison Coordinator

RISE Adviser - North East - Secondary adviser

HOFS: Education, Skills & Work

Customer Service Coordinator

Head of Customer Operations and Insight

Dental Practice Manager

RISE Adviser - North East - Early years and primary adviser

Cluster General Manager - 4 Month Fixed Term Contract

SEND Casework Manager Post 16

Head of Contracts and Operations - Driving Theory Test

ICQA Area Manager

Operational Support Grade - HMP Durham (Prison Support Role)

I want to receive the latest job alerts for complaints manager in shildon, dur

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