Customer service/sales representative Work, Jobs in Shildon, Dur (with Salaries)

Customer Service Representative
Unity Shared Services Ltd —Middlesbrough
- £23,132.20 - £25,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Internal Sales Executive
Danesmoor —Newton Aycliffe
- £28,000 - £30,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
6h
Dental Sales Representative
IQVIA —Durham
- Full-time
- Sales
- Business development
- Driving
- Employee discount
- Gym membership
Field Sales Representative
Octopus Energy Group —Teesside
- From £26,300 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Referral programme
Quick apply
Retail Sales Advisor - Gateshead
Oak Furnitureland —Gateshead
- £51,051 - £56,731 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Business Management Trainee
Alpha UK Projects Limited —Newcastle upon Tyne
- From £29,000 a year
- Full-time
- Sales
- Microsoft Office
- In-person
Quick apply
10d
Sports Med Sales Representative - North East
Zimmer Biomet —Newcastle upon Tyne
- Full-time
- Anatomy knowledge
- Travel
- Business
- Health & wellbeing programme
Business Development Coordinator
PC Henderson —Belmont
- £35,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
- Employee discount
Quick apply
3d
Sales Representative
Medtronic —Newcastle upon Tyne
- £44,000 - £66,000 a year
- Full-time
- Presentation skills
- Driving
- Communication skills
Territory Business Manager
IQVIA —Sunderland
- Full-time
- Sales
- Bachelor's degree
- Annual leave
Junior Commercial Advisor
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
Quick apply
Field-Based Sales Representative – Forklifts & Access Equipment
Manton Forklifts —Billingham
- Full-time
- Driving
- Communication skills
- Negotiation
Quick apply
2d
Sales Development Representative - Remote
DURHAMLANE LIMITED —Newcastle upon Tyne
- £26,000 - £30,000 a year
- Sales
- In-person
- Employee discount
- Referral programme
Quick apply
2d
SALES EXECUTIVE
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
13d
Technical Sales
GAP Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Sales - Sales Advisor - UK
New Look —Metrocentre
- Part-time
- Microsoft Word
9d
Sales Development Representative
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Employee assistance programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
Quick apply

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customer service/sales representative jobs near shildon, dur

Customer Service Representative

Unity Shared Services Ltd
Middlesbrough

Quick apply

Job details

Permanent | Full-time
£23,132.20 - £25,000.00 a year
13 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
On-site parking

Qualifications

Microsoft Office
VoIP

Full job description

Why the role exists

The Customer Service Representative (CSR) exists to act as the first point of contact and first responder within Unity World Group's technical delivery function. This role receives, stabilises and triages customer issues quickly — applying fast, low-risk fixes where appropriate and ensuring problems are handed over cleanly into the delivery engine when escalation is required.

The CSR also manages provisioning and order flow for Unity's communications and connectivity services, liaising with suppliers and carriers to ensure service activations happen smoothly and accurately.

This role is critical to reducing customer frustration at the earliest point, protecting engineering capacity for complex work and maintaining confidence in Unity's ability to respond when things go wrong.

First Response and Issue Stabilisation

Act as the first responder for all incoming customer service requests and technical incidents
Acknowledge issues quickly, assess impact and provide immediate reassurance to the customer
Apply fast, common and low-risk fixes where appropriate to restore service or stabilise the situation
Ensure customers feel heard, understood and confident that action is underway

Triage, Categorisation and Handover

Accurately triage and categorise issues in line with Unity's service standards
Determine when an issue must be escalated to Technician Level 1, Level 2 or a specialist
Hand over issues with clear, structured information to avoid rework, delay or confusion
Retain oversight post-handover to ensure progress continues and the customer is kept informed

Provisioning and Order Flow Support

Support provisioning and activation of services including connectivity, VoIP and hosted services
Liaise with suppliers and carriers for order placement, updates and confirmations
Ensure provisioning activity is accurately recorded and handed over where required
Book hotels and travel for field engineers when required

Operational Discipline and Data Quality

Create, update and manage tickets with high accuracy and completeness
Maintain clean records across customer, asset and service systems
Participate in ticket and order review meetings
Contribute insights on recurring issues and process improvement opportunities

Tools and Resources

MyBE and customer management systems
Internal ticket and order management systems
Remote management software for device access, diagnostics and monitoring
Supplier and vendor portal access
Microsoft Office suite
Sales order system

Measurable Goals

Provide fast, calm and effective first response to every customer issue

Reduce customer frustration at the earliest possible point

Resolve simple issues quickly and safely without unnecessary escalation

Ensure complex issues enter the delivery engine cleanly and with complete information

Measurable Objectives

Acknowledge and respond to all incoming issues within defined SLA timeframes

Resolve a defined proportion of issues without escalation (target: ≥70%)

Ensure all escalated tickets are complete, accurate and immediately actionable

Maintain consistent customer communication until ownership transfers

Achieve customer satisfaction score of ≥90% following first interaction

Pay: £23,132.20-£25,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Application question(s):

Is one of your key skills organisation?

Work Location: In person

Quick apply

Refine Your Search

customer service/sales representative jobs in shildon, dur

Customer Service Representative

Internal Sales Executive

Dental Sales Representative

Field Sales Representative

Retail Sales Advisor - Gateshead

JUNIOR SALES CONSULTANT

Business Management Trainee

Sports Med Sales Representative - North East

Business Development Coordinator

Sales Representative

Territory Business Manager

Junior Commercial Advisor

Field-Based Sales Representative – Forklifts & Access Equipment

Sales Development Representative - Remote

SALES EXECUTIVE

Retail Sales Advisor - Stockton

Technical Sales

Sales - Sales Advisor - UK

Sales Development Representative

JUNIOR SALES ADVISOR

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