Handler Work, Jobs in Shildon, Dur (with Salaries)

Resolution Case Handlers
Sopra Steria —Durham
- £26,536 a year
- No weekends
- Hybrid work
- Communication skills
- Annual leave
Claim Handler
Northgate Vehicle Hire —Darlington
- £24,854 a year
- Monday to Friday
- Hybrid work
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Motor Claims Customer Contact Handler
AXA —Middlesbrough
- £26,228 a year
- Communication skills
Motor Claims Customer Contact Handler
AXA UK —Middlesbrough
- £26,228 a year
- Communication skills
- Annual leave
Handler
FedEx EU —Darlington
- £13.29 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
9d
Claims Handler [PAC001]
Pacifica —Sunderland
- £12.71 an hour
- Full-time
- Microsoft Word
- Organisational skills
- Time management
- Free parking
Quick apply
4d
EL PL Portal Claims Handler
NRG —Newcastle upon Tyne
- £24,000 a month
- Organisational skills
- Computer skills
- Communication skills
Security Dog Handler
Go Security Ltd —Middlesbrough
- £15.50 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Travel
Quick apply
2d
Account Handler
Jensten Group —Gateshead
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Disease Claims Handler
Gallagher Bassett —Newcastle upon Tyne
- Analysis skills
- Medical terminology
- Communication skills
- Employee stock purchase plan
- Life insurance
Crane Operator
Sarens —Middlesbrough
- Employee assistance programme
Quick apply
Account Handler - Commercial
Benefact Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Community Practitioner
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Sunderland
- £39,959 - £48,117 a year
- Full-time
- Communication skills
1h
Underwriter
Benefact Group —Newcastle upon Tyne
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Lead Vet
Vets Now —Tyneside
- Up to £85,000 a year
- Weekend availability
- Mentoring
- Training & development
- Annual leave
Senior Veterinary Surgeon
Vets Now —Middlesbrough
- Up to £90,000 a year
- Weekend availability
- Mentoring
- Training & development
- Annual leave
Damage Handler
Transcare Solutions Limited —Sunderland
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply

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Resolution Case Handlers

Sopra Steria -
Durham

Apply Now

Job details

Permanent
£26,536 a year

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Case note recording
Case record updates
Complaint handling
Quality assurance
Customer interaction
Root cause analysis
Communication skills

Full job description

Are you passionate about people and delivering exceptional customer experiences? Are you looking to build your career within a company recognised for its inclusivity, sustainability, and strong values?

At Sopra Steria, we’re looking for Resolution Case Handlers to join a successful team responsible for delivering a first-class customer experience to help make NS&I the UK’s most trusted savings provider. If you enjoy helping people, solving problems, and working in a fast-paced environment, this role could be the ideal next step in your career.

As a Resolution Case Handler in this permanent role, you will be joining a team where wellbeing, respect, and personal growth are genuinely valued. Career development is encouraged, with a clear pathway to grow within Sopra Steria. Taking ownership of a daily caseload and delivering timely and compliant outcomes in a regulated environment.

What you need to know:

This is a permanent role, based at our Durham office
The service operates Monday to Friday, from 8am to 6pm – No weekend working! – Flexible rotating shift pattern.
You need to be available for an initial 4-week training programme (Monday to Friday, 9:00am–5:00pm), which will blend classroom learning with job shadowing, so you feel fully supported. Training is expected to start on the 21st September 2026.
Following training, you will flip to a hybrid working pattern. We recognise that work life balance is important so you will be required to work 1-2 days in the office each week and the rest from home.

What you’ll be doing:

With ongoing training and support, you will quickly find yourself managing cases from receipt through to resolution. You will make a meaningful difference by helping to resolve issues that can significantly affect customers, ensuring they are treated fairly and their concerns are heard.
Conduct thorough and impartial investigations, reviewing all relevant evidence to establish facts and determine fair customer outcomes.
Assess complaints against applicable regulations, policies, procedures, and customer commitments to ensure decisions are accurate and justified.
Communicate clearly, professionally, and empathetically with customers, providing timely updates and explaining outcomes in a transparent manner.
Maintain comprehensive and accurate case records, ensuring all actions, decisions, and rationale are fully documented and auditable.
Identify potential risks, breaches, vulnerabilities, or recurring issues and escalate these appropriately in line with governance requirements.
Work collaboratively with operational, legal, compliance, risk, and subject matter experts to gather information and support complaint investigations.
Ensure complaint responses are delivered within regulatory and business timescales.
Support root cause analysis activities and contribute to continuous improvement initiatives aimed at reducing complaints and enhancing customer outcomes.
Contribute to quality assurance activities, sharing knowledge and best practice to promote consistent complaint handling across the team.

What you’ll bring:

Previous resolution case handling experience within a regulated industry (e.g. financial services, insurance, utilities, telecommunications, healthcare, or public sector).
Strong written and verbal communication skills, with the ability to explain complex decisions clearly and professionally.
Excellent investigative, analytical, and evidence-based decision-making skills.
Strong understanding of customer vulnerability, treating customers fairly, and delivering appropriate outcomes.
Ability to interpret and apply policies, procedures, regulatory requirements, and guidance.
High levels of integrity, objectivity, and attention to detail.
Ability to handle sensitive, complex, and escalated complaints with confidence and professionalism.
A keenness to develop, motivated to learn, grow, and continually improve your skills.

If this sounds like you, we’d love to hear from you — even if you’re not sure you meet every requirement.

Location: Durham
Security Clearance: BPSS
Salary: £26,536
Benefits: Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, paid volunteering days and carers leave, 4 x death in service life assurance and pension.
Internal Recruiter: Rachel

We believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Apply Now

Refine Your Search

handler jobs in shildon, dur

Resolution Case Handlers

Claim Handler

Motor Claims Customer Contact Handler

Motor Claims Customer Contact Handler

Handler

Claims Handler [PAC001]

EL PL Portal Claims Handler

Security Dog Handler

Account Handler

Disease Claims Handler

Crane Operator

Account Handler - Commercial

Community Practitioner

Underwriter

Lead Vet

Senior Veterinary Surgeon

Damage Handler

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