information technology managers Work, Jobs in shildon, dur (with Salaries)

Service Lead
Waterstons —Durham
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Driving
- Employee assistance programme
- Sick pay
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
5d
Technical Support Manager (On-Site)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- In-person
1d
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
IT Support Manager
Pepes Piri Piri —Sunderland
- £26,343.44 - £56,317.76 a year
- Temporary
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
4d
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Asset and Configuration Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Part-time
- Administrative experience
- Presentation skills
- Business
- Annual leave
11d
Technical Change Enablement Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
8d
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Platform Operations Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
1d
IT Service Operations Manager, 6 Month Fixed Term
Newcastle Building Society —Newcastle upon Tyne
- £55,819 - £77,083 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
1d
Service Desk Manager
Indra UK —Stockton-on-Tees
- Hybrid work
- Computer Science
- PMP
- Project management
- Work from home
- Employee assistance programme
Quick apply
Senior IT Service Delivery Manager
South Western Railway —South Bank
- Full-time
- PMP
- Analysis skills
- Project management
- Employee discount
IT Manager
turn IT on —Sunderland
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
Change, Configuration and Release Team Leader
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Team Lead - Desktop Services
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Employee discount
Software Asset & Configuration Lead
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Delivery Manager
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Mentoring
- IT
- In-person
- Annual leave
Quick apply
4d
Head of Service Delivery Management - Oracle
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- Management
- AWS
Quick apply

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information technology managers jobs near shildon, dur

Service Lead

Waterstons -
Durham

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Job details

£40,000 - £50,000 a year

Benefits

Cycle to work scheme
Season ticket loan
Unlimited paid holidays
Employee assistance programme
Private medical insurance
Car scheme
Sick pay

Qualifications

ConnectWise
Azure
Continuous improvement
Driving
Customer relationship management
Mentoring
Business coaching
Leadership
Communication skills

Full job description

Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

What You’ll Be Doing

As a Service Lead, your primary focus will be leading our NOC and Backup Assurance teams. You’ll be responsible for ensuring service excellence, developing your people, and supporting continuous improvement across SLA’s and KPI’s. You’ll also champion a client-centric approach, making sure our services always drive value and impact.

Your Day-to-Day

Leading, coaching and mentoring the team to support their professional growth and development.
Driving the delivery of excellent client-intimate service, aligned with the wider business strategy.
Managing service escalations effectively to resolve issues promptly and implementing lasting improvements to improve client experience.
Promoting collaboration across teams, aligned with the wider business strategy.
Handling challenging conversations in a timely manner constructively and with transparency.
Working closely with the Head of Support Services to support the creation and delivery of strategic goals and advance service maturity.
Maintaining oversight of service health, monitoring performance, backup success rate and contributing to driving improvements.
Managing onboarding processes to ensure seamless client experiences.
Exploring emerging technologies and maximising the use of existing platforms to improve efficiency and outcomes.
Participating in the management escalation on-call rota (7am-11pm) with fellow service leads.

What we're looking for

If some (or most) of the following sound like you, we'd love to hear from you:

3+ Years of experience working in service leadership roles, ideally in an NOC environment.
A proven leader with strong coaching and mentoring skills.
Someone who embodies the Waterstons values, inspiring and motivating others by example.
A strategic mindset with an interest in continuous improvement.
Experience building and maintaining strong client relationships, including handling escalations where needed.
Excellent communication skills with the ability to foster collaboration and handle tough conversations constructively.
Experience in driving value from and maintaining monitoring tools such as LogicMonitor and BackupRadar.
Experience with backup software technologies such as Veeam, ConnectWise or Azure.

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

A healthy work life balance with flexible and agile working being the norm
Unlimited holiday allowance
EV car scheme (salary sacrifice)
Room to grow with supported development opportunities and sponsored training
Enhanced family policies
If you ever need it, company sick pay and life assurance
Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

Privacy Statement

Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Apply Now

Refine Your Search

information technology managers jobs in shildon, dur

Service Lead

ITSM Problem Manager

Technical Support Manager (On-Site)

System Installation Supervisor

IT Support Manager

Service Desk Manager

Asset and Configuration Manager

Technical Change Enablement Manager

Change, Configuration and Release Management Team Manager

Platform Operations Manager

IT Service Operations Manager, 6 Month Fixed Term

Service Desk Manager

Senior IT Service Delivery Manager

IT Manager

Change, Configuration and Release Team Leader

E-commerce Service Desk Manager

IT Team Lead - Desktop Services

Software Asset & Configuration Lead

Service Delivery Manager

Head of Service Delivery Management - Oracle

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