Complaints manager Work, Jobs in Shillington, Bdf (with Salaries)

Compliance & Training Manager (Part Time/Job Share)
The Professional Fundraiser —Astwick
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Employee assistance programme
Quick apply
5d
Store Manager
Aldi —Luton
- £52,910 - £69,000 a year
- Annual leave
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
6d
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
9d
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Responsible Individual
Your Vision Children's Homes —Luton
- £450 - £500 a day
- Part-time
- Supervising experience
- In-person
- Communication skills
Quick apply
8d
Network Partner - Competitive salary and benefits
Medivet Group Ltd —Watford
- £70,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Area Housing Manager
Milton-Keynes-Council —Milton Keynes
- £48,226 - £52,413 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
13d
Operations Manager
ASDA —Biggleswade
- Full-time
- Customer service
- Human resources
- Organisational skills
- Employee assistance programme
- Employee discount
6d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
1d
Strategic Communications Manager
Department for Work and Pensions —Caxton
- £65,465 - £76,877 a year
- Overtime
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Senior Customer Service Advisor
Dominos —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Office
- IT
2h
Tenancy Community Safety Manager
Luton Borough Council —Luton
- £47,181 - £50,269 a year
- Remote
- Presentation skills
- Travel
- Communication skills
- Relocation assistance
- Annual leave
2d
Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Home Manager
Greensleeves Care —Sharnbrook
- £50,000 - £55,000 a year
- Full-time
- English
- Annual leave
- Employee assistance programme
Quick apply
5d
Environmental Protection and Housing Officer
North Hertfordshire District Council —Letchworth
- £30,246 - £40,612 a year
- Call to connect
- Hybrid work
- Master's degree
- Communication skills
18h
Trainee European Import Operator
Simarco —Bedford
- Full-time
- Customer service
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Service Development Manager - Audiology
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £49,387 - £56,515 a year
- Part-time
- Annual leave
17h

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Compliance & Training Manager (Part Time/Job Share)

The Professional Fundraiser -
Astwick

Quick apply

Job details

Permanent | Part-time
£38,000 - £40,000 a year
5 days ago

Benefits

Free parking
Employee assistance programme
On-site parking

Qualifications

Quality assurance
Bachelor's degree

Full job description

Job Description

Training & Compliance Manager

Join a team that feels like family!

You have probably never heard of a Fundraising Agency, most people haven’t. It’s true we are a unique business, but a business with support at its core whether that be with our charity clients or with our amazing team members.

Recognised in the Sunday Times Top best places to work 2026, we believe that achieving brilliant results starts with an exceptional culture and here at The Professional Fundraiser, or TPF to our friends, we are looking for a passionate and enthusiastic individual to join our compliance hub on a job share basis.

This will be a part time position covering 22.5 hours, 3 days a week. Thursday and Friday will be compulsory with the third day negotiable. You will work in partnership with the current Compliance and Training Manager, having equal responsibility for updating and delivering training and reporting and resolving all things compliance.

Fundraising is a highly compliant sector and this role is about setting the gold standard as an expectation rather than an exception. There will be collaboration across all areas of the business with a strong relationship between the field operations team as well as interacting directly with our clients.

What you’ll be doing;

Training

Bringing learning to life by leading interactive training sessions both virtual and in person
Ensure all training materials are fresh,updated and align with sector guidelines
Assist stakeholders with identifying skills gaps
Ensure professional representation from our team on externally led training
Partner with fellow compliance & training manager to deliver identified learning
Coordinate training schedules to maximise attendance and smooth running
Create and enhance current training resources that deliver positive and relevant impact
Leading the hub solo during times of your job shares absence

Compliance

Review and update our complaints process, collaborating with key internal and external stakeholders and our Compliance Committee.
Fundraiser complaints management, including classification, initial investigation, reporting and process recommendations as well as managing fines and penalties.
Make site visits to support fundraiser relations and ensure compliance.
Be present at any formal process, and be a part of the decision making process.
Responsible for our Mystery Shop and Observations programmes.
Relationship management with our internal Mystery Shop provider (Greenlight) as well as our external Mystery Shop processes conducted by our Charity Partners and the Chartered Institute of Fundraising.
Analyse results and produce quarterly reports on trends, behaviours, observations and training needs.
Nurture our strong client relationships by attending weekly, quarterly and annual reviews and workshops, building a rapport with our Charity Partners own compliance team.

Want to know a little bit more about us?

TPF is the leading, national fundraising agency working with large charity clients that include The Royal British Legion, Prostate Cancer and Cats Protection to name a few. We’re proudly a “team-first” agency and want every individual’s interaction with TPF to be an exemplary experience. We strive for the feeling of family, crafting personal experiences for each of our Team Members.

So what are the person specifics for this role?

We aren’t looking for a flawless, exhaustive checklist of "must-haves." What we really want is a genuine passion for learning, a commitment to compliance, and the ability to bring great energy to a room. Someone who is aligned with our values and those of our charity partners

Someone who;

Has experience in delivering training with a clear focus on learning outcomes
Can command a room and make a virtual training session feel like everyone is in a room together
IT Savvy - for when the inevitable glitch happens
Experience of interest in regulatory and company compliance
Champions an adaptable learning style - ensuring all our learners feel authentically safe, supported and included

What are the benefits of being a TPF team member?

A starting salary of between £38,000 and £40,000 FTE - depending on experience
22 days holiday (not including bank holidays and pro rata for part time) increasing on length of service
A paid day off for your birthday!
A comprehensive Employee Assistance Programme (EAP)
Beautiful countryside offices with green spaces, cows and sheep as our nearest neighbours
We even have a shower, if you ever fancied cycling or running to work!

This is a part time job share role. There will be an element of hybrid working, but being in the office will be of great benefit especially in the beginning whilst you learn all about us, you will need to be in the office for the first 12 weeks to fully embed yourself in the team.

To apply for this role and to find out more about us, please visit our , or you can drop our People & Engagement team an email you can also give us a call on 01462 458899 or text on 07561 129811.

Pay: £38,000.00-£40,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in shillington, bdf

Compliance & Training Manager (Part Time/Job Share)

Store Manager

AAA Screening Programme Manager

Operations and Complaints Manager

Senior Admin Lead

Responsible Individual

Network Partner - Competitive salary and benefits

Area Housing Manager

Operations Manager

Client Relationship Manager (Maternity Cover)

Strategic Communications Manager

Senior Customer Service Advisor

Tenancy Community Safety Manager

Complaints Handler

Workplace Experience Manager

Home Manager

Environmental Protection and Housing Officer

Trainee European Import Operator

Customer Service Supervisor - Bank

Service Development Manager - Audiology

I want to receive the latest job alerts for complaints manager in shillington, bdf

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