Information technology manager Work, Jobs in Shillington, Bdf (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Head of IT Services
Hills Road Sixth Form college —Cambridge
- £57,263 - £59,810 a year
- Full-time
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Lead Buyer - Information Technology
MBDA —Stevenage
- £45,000 - £55,000 a year
- Overtime
- Hybrid work
- Travel
- Communication skills
- Free parking
IT Infrastructure & Security Manager
Welcome Break —Newport Pagnell
- Up to £75,000 a year
- Computer networking
- Contracts
- IT
- Free parking
- Employee discount
9d
IT Systems Manager
Kiks Bishop —Bishop's Stortford
- £38,500 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Digital Services Manager
Huntingdonshire District Council —Huntingdon
- £58,842 a year
- Full-time
- Hybrid work
- Flexitime
6d
IT Project Manager
Interpham Consulting —Luton
- Full-time
- PMP
- Engineering
- Microsoft Office
IT Project Manager
Synapri —Milton Keynes
- £65,000 - £75,000 a year
- Project management
- Agile
- Communication skills
IT Project Manager
Solina Group —Biggleswade
- Full-time
- PMP
- English
- Project management
Infrastructure & Resilience Manager
MBDA —Stevenage
- £65,500 a year
- Hybrid work
- Communication skills
- Free parking
Head of IT
Oaklands College —St Albans
- £53,475 - £58,432 a year
- Analysis skills
- No degree
- IT
- Gym membership
9d
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
IT Services Manager
Elizabeth Woodville School —Milton Keynes
- £33,699 - £37,280 a year
- Full-time
- Project management
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
8d
Queue Manager
Boxxe Group —Luton
- Organisational skills
- IT
Quick apply
Team Leader Applications Operations
Bedford Borough Council —Bedford
- £46,142 - £51,356 a year
- Full-time
- Azure
- English
- Scripting
9d
Technology & Operations Risk Manager | S3 | Chief Information & Resilience Office | Multiple Locations
A01 Santander UK plc —Milton Keynes
- £64,000 - £96,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree
Multi Property Systems Manager
Marriott International, Inc —Luton
- Full-time
- Hospitality
- Management
- Hotel
School Network Manager
wavenet —Chesham
- Full-time
- Windows
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
Regional IT Leader – Europe
Watts EMEA Holding B.V. —St. Neots
- Computer Science
- English
- Master's degree
Quick apply

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information technology manager jobs near shillington, bdf

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

information technology manager jobs in shillington, bdf

Helpdesk Manager

Head of IT Services

Lead Buyer - Information Technology

IT Infrastructure & Security Manager

IT Systems Manager

Digital Services Manager

IT Project Manager

IT Project Manager

IT Project Manager

Infrastructure & Resilience Manager

Head of IT

Technical Operations Manager

IT Services Manager

Queue Manager

Team Leader Applications Operations

Technology & Operations Risk Manager | S3 | Chief Information & Resilience Office | Multiple Locations

Multi Property Systems Manager

School Network Manager

IT Support Manager

Regional IT Leader – Europe

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