At Rootd, we deliver outdoor residential school trips that encourage children to build confidence, take on new challenges and discover what they’re capable of, all while sharing unforgettable experiences with their friends.
We’re now looking for a proactive Sales and Marketing Assistant to join our team on a permanent basis.
You will support the Sales & Marketing team by providing excellent customer support to schools throughout their journey with Rootd, while also helping promote Rootd Adventure’s residential programmes.
The role combines responsive, professional customer support - helping teachers and schools with information, guidance and ongoing assistance - with hands-on marketing support that helps promote Rootd’s school trips and maintain its brand and systems.
Working closely with both the Sales & Marketing Managers, you will help ensure that all communication with schools reflects Rootd’s values and maintains a high standard of professionalism and service.
Main responsibilities:
Customer Support
· Responding to queries and requests from schools via phone, email and website.
· Providing clear information about Rootd residential programmes and experiences.
· Supporting teachers and schools with guidance and assistance throughout their experience with Rootd.
· Following up with teachers to resolve queries and ensure they have the information they need.
· Acting as a reliable point of contact for ongoing support before, during and after trips.
· Maintaining accurate records of queries, support interactions and communications within internal systems.
Marketing & Campaign Support
· Supporting the planning and delivery of marketing campaigns aimed at schools and teachers.
· Assisting with the creation and preparation of marketing materials, including brochures, presentations and digital content.
· Supporting the promotion of Rootd residential programmes and experiences.
· Assisting with the preparation and scheduling of marketing content for email, website and social media.
· Supporting the development of newsletters and school communications.
· Ensuring marketing communications reflect Rootd’s brand and tone.
Customer Experience
· Providing a professional and helpful first point of contact for teachers and schools.
· Building positive relationships with teachers and school staff.
· Ensuring communication with schools is clear, timely and supportive.
· Maintaining consistent service standards across all school interactions.
Website & Digital Support
· Assisting with updating website content and programme information.
· Supporting the organisation and management of marketing assets such as images, videos and documents.
· Assisting with tracking and reporting on marketing activity where required.
Administration & Coordination
· Preparing and maintain supporting documentation for schools and trips.
· Supporting scheduling and information checks for residential programmes.
· Coordinating with the delivery team to ensure trip details are accurate and up to date.
· Maintaining organised customer support and marketing records, systems and files.
· Supporting the wider office team with reporting and administrative tasks where required.
· Assisting with preparing materials for school visits, events and outreach activities.
Working Pattern
· Office-based role (Hertfordshire).
· Standard office hours.
· Flexibility in working hours may be required during peak periods to support increased query and support volumes.
· Occasional visits to the centre site may take place to build familiarity with Rootd programmes and operations.
What we’re looking for
· A proactive, self-starter with a passion for sales & marketing and a commitment to providing excellent customer service
· Educated to degree level
· 1 – 2 years’ experience in a similar role is an advantage but not essential
· A proven interest in marketing and/or sales demonstrated by previous work experience and/or personal projects
Personal qualities:
· Excellent verbal and written communication skills
· A strong commitment to finishing tasks to a high standard
· Excellent attention to detail in all aspects of your work
· A team player, who’s excited to be part of a busy and ambitious team
Living our values
When we recruit new team members, we look for people who embody our Rootd values:
- Welcoming – warm, friendly and inclusive
- Knowledgeable – passionate about sharing your expertise with colleagues
- Authentic – open and honest, and you let your true personality shine through
- Present – fully focused on the moment
- Remarkable – you strive for excellence in everything you do
About Rootd
At Rootd, we believe in the power of outdoor adventure to inspire and shape young people, encouraging them to rise to new challenges and uncover their true potential.
We’ve been creating unforgettable school trips for over 12 years, and throughout this time we’ve learnt what turns a good trip into an amazing one. So, we do things a bit differently from other school trip providers, with:
- Unique tent and pod accommodation that gives schools the full outdoor experience
- A long-standing team of passionate, outdoor experts who bring our trips to life in a way few residentials can match
- Standout activity programmesthat combine adrenaline-fuelled challenges, survival skills and nature-based experiences – with very few harnesses in sight!
Apply Now
Pay: £28,000.00 per year
Benefits:
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Work Location: In person
