Call center Work, Jobs in Shipdham, Nfk (with Salaries)

Telesales Advisor - Part time & Weekend Only
Careline365 —Norwich
- £12.81 an hour
- 8 hour shift
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Free parking
- Employee assistance programme
Emergency Call Handler
Total Assist Group —Norwich
- £12.71 - £17.56 an hour
- Temporary
- Customer service
- First Aid Certification
- IT
Quick apply
3d
Operational Analyst - Contact Centre
Careline365 —Norwich
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Maths
- Free parking
- Employee assistance programme
EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Free parking
- Paid training
2d
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Free parking
- Annual leave
2d
Call Handler / Administration Assistant
East of England Community Health and Care NHS Trust (Cambridgeshire) —King's Lynn
- £25,272 a year
- Part-time
2d
Outbound sales Consultant - SDR
Epos Now —Norwich
- £26,436 a year
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Referral programme
Customer Service Representative (Norwich)
Wipro Limited —Norwich
- Computer literacy
- Presentation skills
- Financial services
8d
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
10d
Part Time Customer Service & Sales Administrator
Mattressman —North Walsham
- £12,000 a year
- Hybrid work
- Sales
- Customer service
- Microsoft Office
2d

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Emergency Call Handler
Total Assist Group —Norwich
Answer and manage all incoming calls, prioritizing emergency situations. The Call Handler serves as the first point of contact for incoming calls to the…
£12.71 - £17.56 an hour
Quick apply
3d
Emergency Call Handler - Full Time
Careline365 —Norwich
With a cool head an empathetic manner you will be answering varying calls , anything from providing reassurance, actioning accidental calls or test calls, to…
£12.81 an hour
2d

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call center jobs near shipdham, nfk

Telesales Advisor - Part time & Weekend Only

Careline365 -
Norwich

Apply Now

Job details

Part-time
£12.81 an hour

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

CRM software
Sales
Microsoft Office
Communication skills

Full job description

TELESALES ADVISOR - PART TIME

Be the voice of connection. Drive growth. Empower independence.

Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Sales Advisor, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.

️Hours: 22.5 hours per week

Shift pattern: Working 4 days a week, Thursday to Saturday, an 8-hour shift (including 30-minute unpaid break) between 08:00 - 20:00

Salary: £14,987.70 per annum (£12.81 per hour) plus PRP

Location: Hybrid - Norwich (70% in office)

Start Date: August/Setptember 2026

Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

174 hours annual holiday entitlement rising with length of service. This includes bank holidays that you will work if rota'd.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking

ABOUT YOU

You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.

You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity.

Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.

️WHAT YOU'LL DO

In this dynamic, commercially-focused role, you’ll:

Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
Generate and convert sales leads through proactive outreach and effective engagement
Provide accurate product information and tailored recommendations
Build strong customer relationships to encourage repeat business and loyalty
Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
Clearly explain the benefits of upgraded devices and services
Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
Spot upselling and cross-selling opportunities in every interaction
Prepare accurate quotations, process orders, and ensure timely follow-up
Maintain up-to-date knowledge of products, services, and market trends
Record all sales activity and customer interactions in our CRM
Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
Contribute to continuous improvement by sharing feedback on customer needs and market opportunities

YOUR DAY TO DAY WILL INCLUDE

Engaging with customers to resolve queries and promote solutions
Negotiating and closing sales that balance customer needs with business goals
Keeping accurate records of all interactions and agreements
Monitoring and following up on sales pipelines and upgrade opportunities
Escalating complex cases when needed
Staying compliant with policies, regulations, and service standards
Hitting performance targets across sales, quality, and customer satisfaction
Handling challenging conversations with empathy and professionalism
Sharing insights and collaborating with your team to drive success

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here!

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

Refine Your Search

call center jobs in shipdham, nfk

Telesales Advisor - Part time & Weekend Only

Emergency Call Handler

Operational Analyst - Contact Centre

EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time

Emergency Call Handler - Full Time

Call Handler / Administration Assistant

Outbound sales Consultant - SDR

Customer Service Representative (Norwich)

Contact Centre Team Manager - Customer Service

Part Time Customer Service & Sales Administrator