Join Our Outpatient Booking Team as a Clinic Coordinator
An exciting opportunity has come up to join our established, friendly and hardworking Outpatient Booking Team here at the Royal United Hospital in Bath. If you’re passionate about great customer service, enjoy working in a busy environment, and love helping people, this could be the perfect role for you.
As a Clinic Coordinator, you’ll play a key part in ensuring our patients have a smooth and positive experience from the very start of their journey. You’ll be responsible for booking and rescheduling a wide range of outpatient appointments, supporting callers with their queries, and carrying out essential administrative tasks that help us deliver safe, efficient and high‑quality care.
We’re looking for someone who:
Has excellent customer service and communication skills
Is organised, accurate and confident using administrative systems
Can stay calm and professional under pressure
Works well as part of a supportive, fast‑paced team
Brings compassion, patience and a positive approach to every interaction
You’ll be working closely with colleagues in the Call Handling Team and across the department, ensuring our patients receive a friendly, professional and seamless service.
Previous experience in customer service or a busy administrative environment would be an advantage.
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As a key member of the Trust’s Outpatient Booking Centre, you will play an essential role in supporting the smooth and efficient delivery of outpatient services. You will be responsible for managing and operating the partial or full‑booking process for specific outpatient specialties, ensuring patients are scheduled within local, regional and national access targets, including RTT pathways.
In this role, you will help ensure patients receive timely appointments, contribute to high‑quality care, and support the Trust in meeting important performance standards.
If you're organised, customer‑focused and keen to make a real difference to patient experience, we’d love to hear from you.
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .
Join our Outpatient Booking Centre and play a key role in delivering a smooth, efficient and patient‑focused outpatient service. You will manage the full or partial booking process for allocated specialties, ensuring appointments are scheduled in line with local, regional and national access targets, including RTT.
Customer Service
Handle incoming and outgoing calls professionally, providing clear information and support.
Ensure patient enquiries are resolved promptly and sensitively, including cancellations, rescheduling and general non‑clinical advice.
Support distressed or worried patients with compassion, including those awaiting urgent or cancer‑related appointments.
Escalate complex or distressed callers appropriately and signpost patients to PALS when needed.
Liaise with patients, carers, GPs and other healthcare professionals to ensure accurate communication.
Waiting List & Appointment Management
Book patients in line with the Trust’s Waiting List Policy and maximise clinic utilisation.
Manage clinic templates, making adjustments for leave, sickness or changes in capacity.
Maintain and update the Patient Tracking List (PTL), ensuring all bookings meet required deadlines and access targets.
Generate and send partial‑booking letters and escalate capacity concerns to the Clinic Coordinator Manager.
Prioritise bookings based on GP/consultant guidance and expedite appointments for urgent and cancer pathways.
Liaise with GP practices to retrieve missing referrals or gather additional information.
Provide cross‑cover for other specialties when required.
Information & Data Quality
Ensure high‑quality, accurate data entry on Trust systems.
Register and record outpatient referrals within 24 hours of receipt.
Update patient details promptly and accurately at every stage.
