Solutions manager Work, Jobs in Shipley, Wyk (with Salaries)

Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
2d
Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
1d
House Manager FTC
McCarthy & Stone —Bingley
- £22,557.00 - £22,557.60 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Flexible schedule
Quick apply
12d
Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Bradford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager - IT
Northern Telecom —Leeds
- £40,000 - £65,000 a year
- Full-time
- Sales
- Business development
- IT
Quick apply
Facilities Manager
Advanced Supply Chain Group —Bradford
- £45,000 - £50,000 a year
- Full-time
- Travel
13d
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
7d
Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Jet2.com Customer Operations Co-ordinator
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Business Solutions Manager - Commercial (BSM)
Univar Europe Ltd. —Bradford
- Salesforce
- Bachelor's degree
- Business
2d
Head of People & Culture
YGC PARTNERS LIMITED —Tong
- £60,000 a year
- Human resources
Quick apply
IT Change & Problem Manager
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Work from home
- Employee discount
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Employability Coach
HFT —Bradford
- £25,946.17 a year
- Full-time
- Communication skills
Quick apply
Operations Support Manager
CitySprint —Leeds
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
14d
Neighbourhood Health Programme Manager
Leeds Community Healthcare NHS Trust —Leeds
- £57,528 - £64,750 a year
- Negotiation
- Annual leave
6d
Planner
Equans —Bradford
- Civil engineering
- Microsoft Excel
- Contracts
- Annual leave
- Employee assistance programme
Territory Manager – Compression
URGO —Bradford
- Full-time
- Sales
- IT
Coaching & Development Trainer - Smart Solutions
Motia —Burnley
- £34,300 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply

I want to receive the latest job alerts for solutions manager in shipley, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Lead

United Gas and Power
Guiseley

Quick apply

Job details

Permanent
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Company events

Qualifications

Customer service
Microsoft Office
Quality assurance
Till operation
Account management
Leadership
Communication skills
Time management

Full job description

Overview

As one of the fastest growing Energy Suppliers in the UK, we are looking to recruit a Customer Experience Lead based at our offices in Guiseley.

Reporting to the Customer Services Manager the Customer Experience Lead is responsible for delivering exceptional customer service to energy customers while ensuring accurate management of customer refunds, maintaining quality assurance standards, and providing operational support during management absence.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation

Responsibilities

Customer Service & Customer Experience

Act as a primary point of contact for customer enquiries via telephone, email and LiveChat.
Deliver a professional, empathetic, and solution-focused customer experience.
Resolve customer queries efficiently and within agreed service levels.
Identify opportunities to improve customer journeys and processes.
Drive and promote NPS within team.

Refund Management

Investigate and resolve refund-related queries, discrepancies, and disputes.
Verify customer account balances and supporting documentation before authorising refunds.
Maintain accurate records of refund transactions and audit trails.
Monitor refund volumes and identify trends, risks, or process improvements.
Liaise with Finance and other departments to ensure timely completion of refund requests.
Ensure compliance with industry regulations, internal controls, and financial governance requirements.

Quality Assurance (QA) Checking

Conduct quality assurance reviews of customer interactions, account updates, and operational processes.
Assess compliance with company policies, industry regulations, and customer service standards.
Provide constructive feedback and coaching recommendations to colleagues.
Identify recurring quality issues and support corrective action plans.
Maintain QA records and reporting documentation.
Support continuous improvement initiatives by analysing quality trends and customer feedback.
Assist in the development and maintenance of quality assurance frameworks and standards.

Management Cover & Operational Support

Provide leadership support during periods of Customer Service Manager absence.
Act as a point of escalation for customer and operational issues.
Support daily workflow management and work allocation across the team.
Monitor service levels and operational performance metrics.
Support onboarding and mentoring of new team members.

The Individual

Essential

Experience in a customer service or customer experience environment.
Experience processing customer refunds or financial transactions.
Experience conducting quality assurance checks or compliance reviews.
Strong understanding of customer service best practices.
Handling escalated queries and challenging customer conversations.
Proficiency in Microsoft Office applications and customer management systems.

Desirable

Experience within the energy, utilities, or regulated services sector.
Knowledge of energy industry regulations and customer obligations.
Experience providing team leadership or supervisory support.
Understanding of billing, metering, and energy account management processes.

Skills and Competencies

Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Analytical and problem-solving abilities.
Ability to make sound decisions and exercise good judgement.
Strong organisational and time-management skills.
Ability to manage competing priorities and workloads.
Coaching and feedback delivery skills.
Resilience and professionalism when handling complex customer situations.
Collaborative team player with leadership potential.

Join The Team

Excellent salary based on your experience
Mon – Fri 9am till 5pm
Excellent Pension scheme with 8% employer contribution
25 days annual leave (plus Bank Holidays)
Long-Term Service Benefit – Receive an additional day of annual leave every 5 years
Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
Ongoing training & guidance provided
A great working environment with a real team spirit
Company social events
Health & Wellbeing program with GP consultations, mental health support and discounted gym memberships.
Cycle to Work Scheme

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

solutions manager jobs in shipley, wyk

Customer Experience Lead

Operations Manager

House Manager FTC

Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped

Business Development Manager - IT

Facilities Manager

Service Delivery Manager

Change & Implementation Manager

Jet2.com Customer Operations Co-ordinator

Operations Manager

Business Solutions Manager - Commercial (BSM)

Head of People & Culture

IT Change & Problem Manager

Shift Operations Manager

Employability Coach

Operations Support Manager

Neighbourhood Health Programme Manager

Planner

Territory Manager – Compression

Coaching & Development Trainer - Smart Solutions

I want to receive the latest job alerts for solutions manager in shipley, wyk

Related Searches

Explore jobs in more locations

Company Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected