Insight manager Work, Jobs in Shirehampton, Bst (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
6d
Service Manager for Play and Youth Services
Bristol City Council —Bristol
- £68,653 - £76,046 a year
- Hybrid work
- Leadership
- Annual leave
9d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Operations Support Manager
CitySprint —Bristol
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
9d
Assistant Events Manager (FTC)
Lloyds Banking Group —Bristol
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- AI
1d
Engagement Manager
Rowden —Bristol
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
6d
Head of Marketing
Bristol Bears —Bristol
- £55,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Store discount
Quick apply
3d
Learning and Development Manager
Bevan Brittan —Bristol
- Hybrid work
- Project management
- Travel
- Time management
- Employee assistance programme
New Business Development Manager
Extruflex UK Ltd —Newport
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Work from home
Quick apply
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Product Manager (Senior/Lead)
Spruce —Bristol
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Product management
Quick apply
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Strategy Manager (P2367N and P2368N)
Homes England —Bristol
- £51,076 - £59,570 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Product Manager
Ecosurety —Bristol
- £50,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
3d
L&D Specialist
YeoValley —Blagdon
- £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Senior Talent Solutions Manager
Sanderson —Bristol
- Full-time
- Leadership
Quick apply
8d
Product Manager
Computershare —Bristol
- Full-time
- Analysis skills
- Agile
- Financial services
- Work from home
6d
People & Talent Manager
Eden Conveyancing —Bristol
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Project management
- Human resources
- Organisational skills
- Annual leave
Quick apply
1d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
6 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

insight manager jobs in shirehampton, bst

Customer Experience Manager

Service Manager for Play and Youth Services

Manager of Dedicated Implementations - EMEA

Customer Success Manager

Operations Support Manager

Assistant Events Manager (FTC)

Engagement Manager

Senior IT Service Manager

Head of Marketing

Learning and Development Manager

New Business Development Manager

Supplier Assurance Manager

Product Manager (Senior/Lead)

Data Enrichment Manager

Strategy Manager (P2367N and P2368N)

Product Manager

L&D Specialist

Senior Talent Solutions Manager

Product Manager

People & Talent Manager

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