Business analytics analyst Work, Jobs in Shirley, Wmd (with Salaries)

Client Support Analyst
Johnson Controls —Solihull
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Junior Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
Business Analyst - Data & Analytics
VisitBritain/VisitEngland —Birmingham
- £40,000 - £42,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee discount
11d
2027 | EMEA | Birmingham | Corporate Planning & Management | Summer Analyst
Goldman Sachs —Birmingham
- Seasonal
- Internship
Digital Performance Analyst
Halfords —Redditch
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
Senior Credit Strategy Analyst
Secure Trust Bank —Solihull
- £62,000 a year
- Hybrid work
- No degree
- Annual leave
9d
Business Analyst (Data)
Platform Housing Group —Worcester
- Travel
- Annual leave
- Employee assistance programme
The Core Engineering - Software Engineer - Analyst - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Master's degree
- Maths
- Bachelor's degree
- Employee assistance programme
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
Senior Data Analyst
Halfords —Redditch
- Up to £57,846 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
Retail Operations Analyst
Im Beyonds Business and Creative Solutions —Birmingham
- £36,000 - £41,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- POS
Quick apply
Scrum Master (Team Leader) - SaaS
Mercury —Birmingham
- From £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
9d
Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Employee assistance programme
Lead Pricing Analyst – Customer Outcomes
NFU Mutual —Stratford-upon-Avon
- Up to £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Annual leave
- Employee discount
2d
Demand Planner
Beiersdorf —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Free parking
- Employee discount
Quick apply
11d
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree
Estates Data, Systems & Reporting (DSR) Reporting Analyst
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
9d
AI and Automation Analyst
Altera Digital Health Inc. —Birmingham
- Full-time
- Microsoft Powerpoint
- Up to 50% travel
- Master's degree
Data Analyst
Mills & Reeve —Birmingham
- Communication skills

I want to receive the latest job alerts for business analytics analyst in shirley, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Support Analyst

Johnson Controls -
Solihull

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

CRM software
Business intelligence
Stakeholder collaboration
BMC Remedy
Client engagement
Stakeholder liaison
Analysis skills
Continuous improvement
Data analytics
Relationship management
Customer support
Customer interaction
Root cause analysis
Power Pivot
Communication skills

Full job description

What You Will Do

As a Client Support Analyst within ShopperTrak Analytics, part of Sensormatic Solutions, you will act as a trusted advisor to a portfolio of clients, ensuring they receive accurate, reliable and actionable data insights. Working closely with Customer Success Managers and internal stakeholders, you will resolve complex data and reporting enquiries, identify trends and opportunities, and help clients maximise the value of our analytics solutions. This is a hybrid role based from our Solihull office, with core office days on Tuesday, Wednesday and Thursday, and home working on Monday and Friday. Standard working hours are 8:30am to 5:00pm. You will have the opportunity to work with leading retailers and shopping centres while contributing to service excellence and continuous improvement.

What We Offer

Competitive salary and a bonus plan
25 days holiday plus bank holidays
Pension
Life insurance
Employee Assistance Program
Employee referral scheme
Employee discounts
Cycle to Work scheme
Discounts on Johnson Controls products
Training and career development opportunities
Supportive, collaborative and safety-driven culture

How You Will Do It

Manage relationships with a portfolio of clients, supporting data and reporting enquiries.
Partner with Customer Success Managers to deliver exceptional customer outcomes and service excellence.
Lead governance and service review meetings, presenting performance insights and recommending improvements.
Act as a subject matter expert for client data, reports and analytics solutions.
Investigate, analyse and resolve complex client queries, ensuring timely and accurate resolution.
Proactively monitor data to identify trends, anomalies and root causes.
Manage support cases through to completion, maintaining clear communication and ownership throughout.
Collaborate with cross-functional teams to resolve issues and enhance the customer experience.
Contribute to process improvement initiatives that drive efficiency, service quality and customer satisfaction.
Provide meaningful insights that help clients make informed business decisions.

What We Are Looking For

Required

Minimum three years' experience in a Client Support, Data Analyst, Business Analyst, Customer Success or similar role.
Advanced Microsoft Excel skills with strong analytical and problem-solving capabilities.
Ability to interpret data and communicate insights clearly to both technical and non-technical audiences.
Experience managing multiple priorities while maintaining excellent attention to detail.
Experience using CRM or case management systems such as Salesforce, Remedy or ServiceNow.
Strong stakeholder management, communication and relationship-building skills.
Proactive, accountable and customer-focused approach.

Beneficial

Experience with Power Query, Power Pivot or BI/reporting tools.
Experience within retail, retail technology, analytics or SaaS environments.
Experience leading client governance, service review or performance meetings.
Demonstrated success in identifying and implementing process improvements.

#LI-SB1

Apply Now

Refine Your Search

business analytics analyst jobs in shirley, wmd

Client Support Analyst

Junior Business Analyst

Business Analyst - Data & Analytics

2027 | EMEA | Birmingham | Corporate Planning & Management | Summer Analyst

Digital Performance Analyst

Senior Credit Strategy Analyst

Business Analyst (Data)

The Core Engineering - Software Engineer - Analyst - Birmingham

eCommerce Project Manager

Business Analyst

Senior Data Analyst

Retail Operations Analyst

Scrum Master (Team Leader) - SaaS

Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,

Lead Pricing Analyst – Customer Outcomes

Demand Planner

Assistant Manager - Cyber and Digital Health

Estates Data, Systems & Reporting (DSR) Reporting Analyst

AI and Automation Analyst

Data Analyst

I want to receive the latest job alerts for business analytics analyst in shirley, wmd

Explore jobs in more locations

What You Will Do

What We Offer

How You Will Do It

What We Are Looking For

Required

Beneficial

Jobseeker tools

Employer Tools

Browse

Stay Connected