Help desk analyst Work, Jobs in Shirley, Wmd (with Salaries)

IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
2d
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
6d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
12d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Digital Operations Analyst (IT Support Engineer)
Mercury —Coleshill
- £25,000 - £30,000 a year
- Full-time
- Azure
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
14d
Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Software troubleshooting
- Microsoft Office
- Travel
14d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
8d
Service Desk Analyst
Glide.uk —Birmingham
- £25,000 a year
- Full-time
- Customer service
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- Azure
- JavaScript
- APIs
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- Azure
- JavaScript
- APIs
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

App Support Analyst
TVS Supply Chain Solutions —Birmingham
Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
£30,000 a year
Quick apply
6d
Intelligence Analyst
HM Revenue and Customs —Birmingham
Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or…
£42,631 - £46,077 a year
7d

I want to receive the latest job alerts for help desk analyst in shirley, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

HomeSite Property & Technology Solutions Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£28,000 - £34,000 a year
2 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Work from home

Qualifications

Microsoft Access
Customer service
Windows
Technical support
Computer hardware
IT support
Computer networking
IT
Communication skills
CompTIA A+
Help desk

Full job description

About the Role:

At HomeSite Property & Technology Solutions Ltd, we believe technology should make everyday work simpler, faster, and more reliable. We are looking for an IT Support Technician to join our Birmingham team and provide high-quality technical support across our business operations.

This role is ideal for a hands-on IT professional who enjoys troubleshooting, helping users, and improving technology systems. You will be responsible for resolving technical issues, maintaining IT equipment, supporting business applications, and ensuring users receive a smooth and efficient IT experience.

You are not just fixing problems—you are helping create a reliable technology environment that allows our teams to work effectively. You will work closely with colleagues across the business, identify opportunities for improvement, and play an important role in maintaining our IT services.

Why Work With Us?

Supportive Environment: Join a growing company where your technical skills and ideas are valued. You will work with a team that encourages collaboration, problem-solving, and continuous improvement.

Career Development: We support professional growth and provide opportunities to expand your technical knowledge, work with new technologies, and develop your IT career.

Variety of Challenges: Every day brings different technical challenges, from user support and troubleshooting to system improvements and technology projects.

Modern Technology Focus: You will work with current IT systems, business applications, and tools that support efficient and secure operations.

Impact: Your work will directly improve the experience of employees and users by keeping technology reliable, secure, and easy to use.

Key Responsibilities:

Technical Support: Provide first-line and second-line IT support through email, phone, remote access, and in-person assistance. Diagnose and resolve hardware, software, and system issues.

Hardware Management: Install, configure, maintain, and troubleshoot computers, laptops, printers, mobile devices, and other IT equipment.

Software Support: Support Windows operating systems, Microsoft 365 applications, business software, and user access requirements.

User Administration: Manage user accounts, permissions, password resets, and access requests while following security procedures.

Network Troubleshooting: Assist with connectivity issues, Wi-Fi problems, basic networking tasks, and IT infrastructure support.

Documentation: Maintain accurate records of technical issues, solutions, processes, and support activities.

IT Improvement Projects: Support system upgrades, technology improvements, and ongoing IT initiatives.

Customer Service: Provide professional, friendly, and efficient support to ensure users receive a positive IT experience.

What We Are Looking For:

Experience: Previous experience in an IT Support Technician, Help Desk Technician, Service Desk Analyst, Desktop Support Technician, or similar technical support role.

Technical Knowledge: Strong understanding of computer hardware, Windows operating systems, software troubleshooting, Microsoft 365, and general IT support principles.

Problem Solving: Ability to investigate technical issues, identify solutions, and communicate clearly with both technical and non-technical users.

Communication Skills: Excellent customer service skills with the ability to explain technical information in a simple and professional way.

Organisation: Strong attention to detail with the ability to manage multiple support requests and prioritise tasks effectively.

Certifications: IT certifications such as CompTIA A+, Microsoft certifications, or equivalent experience are desirable.

Mindset: You are proactive, dependable, and enjoy learning new technologies while delivering reliable support.

Pay: £28,000.00-£34,000.00 per year

Benefits:

Employee mentoring programme
Flexitime
Health & wellbeing programme
Work from home

Work Location: Hybrid remote in Birmingham B21 9LR

Quick apply

Refine Your Search

help desk analyst jobs in shirley, wmd

IT Support Technician

App Support Analyst

Service Desk Analyst / IT Support Help Desk Technician

IT Helpdesk Analyst

Service Desk Analyst

Digital Operations Analyst (IT Support Engineer)

Service Desk Analyst

Senior IT Support Analyst

Junior MDM Analyst

Service Desk Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

Field Service Administrator

Microsoft Dynamics365 and Power Platform Support Analyst

Field Service Coordinator

More jobs to discover

I want to receive the latest job alerts for help desk analyst in shirley, wmd

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected