Senior manager, customer success engineering Work, Jobs in Shirley, Wmd (with Salaries)

Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Product Manager
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Leadership & Culture Development Manager
Helping Hands —Alcester
- £45,000 - £55,000 a year
- Hybrid work
- Training & development
- Leadership
- Communication skills
Quick apply
HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Human resources
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Assistant IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Research
- Analysis skills
- Agile
Head of Field Operations
ASSA ABLOY —Solihull
- Continuous improvement
- Team management
- Leadership
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Senior Manager, Professional Services (EMEA)
SOTI Inc. —Solihull
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Installation Manager - Floorcoverings Department
Wattrus Group Limited —Solihull
- £30,000 - £34,000 a year
- Full-time
- Management
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Senior Technical Project Manager
Solotech Inc. —Solihull
- Full-time
- Databases
- Team management
- No degree
- Employee assistance programme
HubSpot Manager
Focus Group —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Operations Manager
Firma Stella Sports Memorabilia —Kidderminster
- £45,000 - £50,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Project Manager
Quanex —Wolverhampton
- Full-time
- PMP
- Engineering
- Master's degree
- Employee assistance programme
Quick apply
Group Manager – Strategic Assets
Redditch Borough Council —Redditch
- £71,041 - £73,870 a year
14d
Senior Contracting Performance Manager
Tarmac —Solihull
- Analysis skills
- Continuous improvement
- Leadership
- Employee discount
6d
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply
Events Manager (UK)
Norton Motorcycles —Solihull
- Weekend availability
- Travel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Team management
- Travel
- Training & development
Quick apply
Systems Manager
KRL Logistics —Solihull
- Full-time
- Continuous improvement
- IT
- Free parking
- Work from home
Quick apply

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senior manager, customer success engineering jobs near shirley, wmd

Head of Corporate Operations

Focus Group -
Birmingham

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

senior manager, customer success engineering jobs in shirley, wmd

Head of Corporate Operations

Product Manager

Leadership & Culture Development Manager

HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)

Assistant IT Project Manager

Head of Field Operations

Head of Performance Partners

Senior Manager, Professional Services (EMEA)

Installation Manager - Floorcoverings Department

Manager of Dedicated Implementations - EMEA

Senior Technical Project Manager

HubSpot Manager

Operations Manager

Project Manager

Group Manager – Strategic Assets

Senior Contracting Performance Manager

Senior Reward Manager - Executive Compensation & Equity Incentives

Events Manager (UK)

National Contract Manager

Systems Manager

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