Technical support advisor Work, Jobs in Shirley, Wmd (with Salaries)

Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
Plant Hire Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 a year
- Hybrid work
- Azure
- Management
- Microsoft Office
- Annual leave
- Employee assistance programme
5d
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
5d
HR Advisor, HR Advisory Services, 12 month FTC/Secondment
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Sick pay
Residential Conveyancer
GloverPriest —Birmingham
- IT
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
12d
Incident & Resilience Lead
Halfords —Redditch
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee discount
Field Service Technician - Birmingham (6 Month Fixed-Term Contract)
Focal Systems —Birmingham
- £17 an hour
- Weekend availability
- Travel
- Power tools
- Communication skills
- Annual leave
Quick apply
Associate - Social Value
Ridge & Partners LLP —Birmingham
- Full-time
- Business development
- Project management
- Presentation skills
Building Information Modelling (BIM) Support
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- AutoCAD
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
Safety Coordinator ( Administrator )
Evolve technical Recruitment —Birmingham
- £20 - £25 an hour
- Full-time
- Microsoft Powerpoint
- Organisational skills
- SharePoint
Quick apply
11d
Head of Driver Policy (job-share)
Driver and Vehicle Standards Agency —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
14d
Case Management Officer
Caresoft Global —Solihull
- £17.00 - £17.69 an hour
- Full-time
- Customer service
- Continuous improvement
- Human resources
Quick apply
Lead Investigator - Birmingham
Independent Office for Police Conduct —Birmingham
- £37,596 a year
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
11d
Senior Payroll Advisor
Jerroms —Solihull
- Microsoft Excel
- Communication skills
- Tax experience
Quick apply
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Pensions Officer
Pinsent Masons —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HR Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Lawyer - Welsh Desirable
Independent Office for Police Conduct —Birmingham
- £52,499 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
11d

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Technical Support Advisor

SolaX Power UK Ltd
Atherstone

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Free parking
Casual dress
Company events
Employee discount
On-site parking

Qualifications

Software troubleshooting
English
Technical support
Zendesk
IT support
Communication skills

Full job description

Are you patient, customer-focused communicator looking to step into the booming renewable energy sector?

We are seeking a dedicated Technical Support Advisor to join our UK after-sales team.

Based entirely in our office, you will act as the friendly and essential first point of contact for installers out in the field.

We will provide comprehensive product training, empowering you to confidently provide efficient remote support and guide users through basic troubleshooting for our solar inverters and energy storage systems.

Key Responsibilities:

Dedicated Helpline Support: Act as the primary voice of our company, answering incoming phone calls from UK installers and on-site customers to provide immediate technical assistance.

Guided Troubleshooting: Calmly and clearly guide installers through basic operations, system settings, and standard troubleshooting procedures for our inverters and battery systems.

Ticket Management: Use Zendesk to accurately log, track, and close incoming support cases, ensuring every customer query is handled professionally.

Seamless Escalation: Identify complex technical issues, document the details clearly, and promptly escalate them to our Senior Engineers or R&D team for further investigation.

Requirement:

Experience: Previous experience in a call center, technical support helpline, or a similar customer-facing role. (While not strictly required, a background as an electrician apprentice or practical PV/battery installation experience is a strong bonus!)

Empathy & Resilience: High patience and a strongly customer-oriented mindset. You must be adept at managing the emotional stress of installers who are facing urgent issues on-site.

Communication Skills: Excellent verbal and written English. You must be able to explain technical steps clearly and confidently over the phone.

Professional Skills: Familiarity with standard office tools. Experience with ticketing systems (e.g., Zendesk) is highly preferred.

Mindset: A genuine and strong willingness to learn technical concepts in the renewable energy sector.

Education: No specific degree required - your communication skills, empathy, and eagerness to learn are what matter most to us.

Must have the right to work in the UK without sponsorship.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support advisor jobs in shirley, wmd

Technical Support Advisor

Plant Hire Technical Support Advisor

ICT Support Engineer

Proceedings Support Unit (PSU) Specialist

HR Advisor, HR Advisory Services, 12 month FTC/Secondment

Residential Conveyancer

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Incident & Resilience Lead

Field Service Technician - Birmingham (6 Month Fixed-Term Contract)

Associate - Social Value

Building Information Modelling (BIM) Support

Safety Coordinator ( Administrator )

Head of Driver Policy (job-share)

Case Management Officer

Lead Investigator - Birmingham

Senior Payroll Advisor

People Manager

Pensions Officer

HR Manager

Lawyer - Welsh Desirable

I want to receive the latest job alerts for technical support advisor in shirley, wmd

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