Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Remote
- Microsoft Excel
- Azure
Quick apply
12d
Service Engineer
wavenet —Sevenoaks
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Work from home
Quick apply
10d
1st Line Support Engineer
wavenet —Sevenoaks
- Full-time
- Remote
- Computer networking
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Technology Service Desk Engineer
Nuffield Health —Epsom
- Part-time
- Hybrid work
- Maintenance
- Analysis skills
- Bachelor's degree
- Employee discount
- Gym membership
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
Service Desk Engineer
Spotlight Sports Group —London
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- IT
Quick apply
Service Desk Administrator
M S Webb & Company Limited —Chatham
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Accounting
- Data entry
Quick apply
1d
Facilities Service Desk & Compliance Co-Ordinator
Poyntell —Cranbrook
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
Quick apply
Service Desk Engineer
NFP Corp —London
- Azure
- Microsoft Outlook
- Customer service
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Helpdesk Engineer
Commercial Services Group —West Malling
- £25,949.96 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- SharePoint
Quick apply
Service Operations Engineer in SERVICE OPERATIONS
Bank of England —London
- £33,600 - £37,800 a year
- 12 hour shift
- School
- Annual leave
- Work from home
2d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
2d
Customer Support Engineer
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
10d
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
4d
Deskside Support Engineer
Hexaware Technologies —London
- £40,000 - £50,000 a year
- Customer service
- Windows
- Microsoft Office
Quick apply
Deskside Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- Analysis skills
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
Installation and Mechanical Service Engineer - Essex
PHSGroup —Dagenham
- £35,000 a year
- Weekend availability
- Employee discount

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Service Desk Engineer - 1st Line

INFINITY GROUP -
Royal Tunbridge Wells

Quick apply

Job details

Full-time
12 days ago

Benefits

Unlimited paid holidays
Private medical insurance
Car scheme

Qualifications

Microsoft Excel
Azure

Full job description

Service Desk Engineer - 1st Line

Remote \u007C Unlimited Holiday \u007C Fix issues fast and keep customers moving.

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

This role exists to keep our customers operational, productive, and confident in their technology.

As the first point of contact, you’re not just logging tickets - you’re solving problems that directly impact a customer’s ability to work, sell, and deliver. Every interaction shapes how customers perceive our service.

You’ll triage, fix, and guide - resolving issues where you can, and making sure anything you can’t is picked up quickly and correctly. Done well, this role reduces downtime, builds trust, and protects long-term customer relationships.

What you'll be doing:

Own the first response experience

Be the first point of contact and set the tone - clear, calm, and focused on resolution.

Resolve and restore quickly

Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.

Triage with accuracy

Make sure every issue is correctly prioritised, categorised, and routed — avoiding delays and misdirection.

Keep customers informed

Communicate clearly and consistently so customers always know what’s happening and what to expect.

Strengthen the system over time

Spot patterns, reduce repeat issues, and contribute to knowledge that improves speed and consistency.

The kind of problems you’ll solve

“I can’t access my system and I need to work now”
“Something’s broken - I don’t know what, but it’s stopping me doing my job”
Users locked out of accounts or missing access to tools they need
Devices, apps, or connectivity not working as expected
Repeat issues that keep coming back with the same users or systems
Tickets that have bounced or stalled and need clear ownership
Customers frustrated by slow updates or unclear progress
Alerts or issues picked up through monitoring that need quick action

What sets you apart

You care about solving the problem, not just closing the ticket
You communicate in a way that makes things simple for non-technical users
You stay calm under pressure and prioritise what matters most
You take ownership - even when something needs to be handed over
You look for patterns and improvements, not just quick fixes
You’re naturally reliable - people trust that if it lands with you, it gets handled

Your impact:

On the business:

You protect customer relationships, reduce service friction, and enable the wider team to operate efficiently.

On customers:

You keep them productive, reduce frustration, and build confidence in the service they’re paying for.

On team performance:

You improve ticket quality, reduce escalations, and help create a smoother, more scalable support function.

What it's like here:

Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers

You’ll get:

Real ownership of how sales evolves
Freedom to change things that don’t work
A team open to being challenged and developed
Direct access to leadership and influence over direction

What you get:

Unlimited annual leave
Private healthcare, life assurance, company shares
Electric car scheme
Flexible / remote working (with access to Tunbridge Wells & Paddington)
Team and company socials, including Illuminate Awards

Quick apply

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service desk engineer jobs in shoreham, ken

Service Desk Engineer - 1st Line

Service Engineer

1st Line Support Engineer

Technology Service Desk Engineer

2nd Line IT Engineer

Service Desk Engineer

Service Desk Administrator

Facilities Service Desk & Compliance Co-Ordinator

Service Desk Engineer

Support Engineer - London

Helpdesk Engineer

Service Operations Engineer in SERVICE OPERATIONS

Technical Support Engineer

Customer Support Engineer

3rd Line Support Engineer

2nd Line Service Desk Engineer

Deskside Support Engineer

Deskside Support Engineer

IT Support Technician

Installation and Mechanical Service Engineer - Essex

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Service Desk Engineer - 1st Line

Remote \u007C Unlimited Holiday \u007C Fix issues fast and keep customers moving.

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What sets you apart

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What it's like here:

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