Job Title: ATM and Safe Engineer (Midlands)
Department: Field Service Engineers
Location: Remote worker, based in the Midlands
Job Type: Full-time, permanent
Salary: From £34,000 per annum (Dependant on experience) plus overtime
Date: May 2026
Benefits: 20 days’ (+ 8 statutory days) annual holiday with a time served accrual system, pension, free onsite parking*, bonus scheme*
This is a great opportunity to join the UK’s largest supplier of Home Safes, Commercial Safes, Vaults, Strongrooms, ATM Protection, High Security Locks, and associated services. An ever-ambitious company, Associated Security specialises in the manufacture, distribution, installation & aftersales service of physical security products. An opportunity has arisen to join the business as an ATM and Safe Engineer, playing a critical role within the day-to-day field operations. This role is primarily focused on maintaining, upgrading and opening safes and ATMs. You will be responsible for delivering high-quality service and support to customers while maintaining the company’s professional standards and reputation. This is a mobile role requiring regular travel across the UK mainland. The successful candidate will also participate in an on-call rota approximately once per month to cover out-of-hours urgent service work.
Key Responsibilities:
· Service, repair, and maintain a wide range of ATMs, safes, and locking systems, including mechanical, digital, and electrical locks.
· Forced openings of locked safes and ATMs.
· Fit and install aftermarket ATM security upgrade equipment
· Cut and manage all types of keys, including mortice and cylinder keys.
· Provide locksmith and mechanical repairs where required.
· Deliver excellent customer service, maintaining strong relationships and high service standards.
· Maintain accurate service records and a growing library of technical service information.
· Support and assist other service engineers to ensure effective and efficient service delivery.
· Follow established procedures to ensure efficient job completion and closure.
· Maintain clear and professional communication with the call desk.
· Manage van stock control, logging on and off customer systems as required.
· Respond to urgent out-of-hours callouts when on the on-call rota.
Essential Skills & Experience
- Extensive experience within the physical security industry or a closely related field.
- Strong understanding of modern and traditional locking systems, including electronic and mechanical locks.
- Recognised safe opening and locksmith training.
- Willingness and ability to train on new products and systems.
- Experience working as a mobile service engineer.
- Full UK driving licence.
- Ability to participate in an out-of-hours on-call rota.
- Professional attitude with the ability to work independently and under pressure.
Desirable Experience
- Experience working with ATMs and safes, and locks.
- Relevant locksmith qualifications.
Training & Development - Associated Security is committed to ongoing development. Training may include:
- New electronic locking systems.
- Product-specific training.
- Customer online systems.
The successful candidate will demonstrate:
- Resilience & Adaptability – Able to manage changing priorities and work under pressure.
- Commitment & Reliability – Dependable and supportive team member, including on-call duties.
- Communication Skills – Excellent listening, clear communication, and professional presentation.
- Problem Solving – Able to assess situations independently and take initiative when required.
- Delivering Results – Focused on resolving customer issues efficiently and meeting deadlines.
Additional competencies include:
- Customer-first mindset
- Effective resource management
- Strong technical knowledge and expertise
Career Progression - This role offers development opportunities and may suit candidates with experience as a:
- Safe, vault, and ATM Engineer
- Locksmith
Pay: From £34,000.00 per year
Benefits:
- Company car
- Company pension
Work Location: On the road
