We are thrilled to announce that Lanes Group and Sapphire Utility Solutions have secured multiple contract extensions with our key strategic client, Severn Trent Water. As trusted delivery partners, we will continue providing proactive and reactive clean water solutions across their network, supporting them through the AMP8 regulatory period – the most significant investment phase the water industry has ever seen.
We are currently recruiting for a Repair and Maintenance Supervisor to join our team, delivering exceptional customer service and innovative operational solutions across the Midlands area. This is a fantastic opportunity to be part of a high-performing team, working on critical infrastructure projects that make a real difference to communities.
This role is suited to someone with proven clean water industry experience who is ready to take the next step into a supervisory or leadership position.
About the Role
The Repair and Maintenance Supervisor is responsible for managing remote operational teams across a geographical area, driving performance through effective leadership and technical expertise.
A strong background in clean water operations is essential, ensuring you can confidently guide teams, uphold standards, and deliver high-quality outcomes.
You will:
- Drive operational performance through leadership and coaching
- Ensure teams are productive, skilled, and safety-focused
- Promote health, safety, and wellbeing at all times
- Deliver excellent customer service, aiming for same-day resolutions
- Support continuous improvement across operations
Each day brings a fresh challenge, but safe working, quality delivery, and customer focus are at the heart of everything you will do.
Location: Shrewsbury / Shropshire
Hours: 47.5 - Monday - Friday 07:00 - 17:00 - Saturday and Sunday once every 7 weeks
Daily Activities
- Issue daily work packages
- Monitor site safety and compliance
- Review and approve risk assessments and method statements
- Carry out CAT downloads
- Conduct safety, compliance, and quality audits
- Deliver toolbox talks
- Manage materials, plant, and reinstatement resources
- Work with scheduling teams to deliver programmes effectively
Operational Management
- Oversee defect programmes and KPI performance
- Attend Highway meetings
- Liaise with Support Services and Streetworks teams to manage FPN and Section 74 liabilities
- Conduct team inspections with a strong focus on quality and first-time reinstatement
Health, Safety, Quality & Compliance
- Ensure full HSEQ compliance across all activities
- Lead risk assessments, audits, and incident investigations
- Promote a strong safety-first culture
Customer Experience & Engagement
- Minimise disruption to customers and communities
- Support effective communication with customer liaison teams
- Ensure teams are aware of and responsive to customer needs
Requirements
- Proven experience within the clean water industry is essential
- Strong technical knowledge of clean water networks, operations, and standards
- Experience working in operational or field-based environments
- A proactive approach to problem-solving and performance improvement
- Demonstrable leadership potential or previous supervisory experience (highly preferable)
This is an excellent opportunity for an experienced clean water professional looking to step up into a supervisory role.
What You’ll Get in Return
By joining Sapphire Utility Solutions, part of the Lanes Group – the UK’s largest independent provider – you’ll be part of a business that prioritises employee wellbeing, development, and safety.
- 24 days holiday + bank holidays
- Company vehicle
- Pension
- Death in service
- Employee Assistance Programme
- Free on-site parking
This position is open to internal and external candidates. Internal applicants within the Lanes Group must complete and submit an Internal Application Form.
We are an equal opportunities employer and welcome applications from under-represented members of the community
Strictly no agencies please
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