Customer experience specialist Work, Jobs in Shrivenham, Oxf (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
Account Manager — Chronicle
Unit 51, Shrivenham 100 Business Park —Swindon
- £25,000 - £45,000 a year
- Full-time
- CRM software
- English
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
Specialist Service Consultant
Nationwide Building Society —Swindon
- From £27,500 a year
- Full-time
- Customer service
- Administrative experience
- Travel
5d
Business Intelligence Specialist
Nationwide Building Society —Swindon
- £35,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
5d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Microsoft Office
- IT
Quick apply
Travel Specialist – Cruises & Tours
Premium Cruises and Tours —Cirencester
- £25,000 - £30,000 a year
- Part-time
- Sales
- Customer service
- In-person
- Employee discount
Quick apply
5d
Marketing Assistant
Cotswold Farm Park —Cheltenham
- £13.50 an hour
- Weekend availability
- Sales
- English
- Project management
- Free parking
- Employee discount
Quick apply
VodafoneThree - Executive Engagement Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Project management
- Employee discount
12d
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Back End Specialist Launch Team
Ball Corporation —Devizes
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply
Social Media Officer
National Trust —Swindon
- £30,966 a year
- Weekend availability
- Social media management
- Free parking
- Employee assistance programme
7d
Front End Specialist Launch Team
Ball Corporation —Devizes
- £62,300 - £89,690 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
- Life insurance
Quick apply
Performance Data Quality Specialist
Network Rail —Swindon
- £35,582 - £43,400 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
9d
Sales Assistant - UNIQLO Oxford Westgate
UNIQLO —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Three Mobile Transformation Product Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Employee discount
Quick apply
Shipping and Customs Administrator
Navtech Radar Limited —Wantage
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
TECHNICAL PRODUCER
First Sight Media Ltd —Carterton
- £32,000 - £37,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health & wellbeing programme
- Sick pay
Quick apply
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
Regional Delivery Manager
Evri —Swindon
- £44,500 - £50,000 a year
- Full-time
- Agile
3d
VodafoneThree - Delivery Manager Network Deployment
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Employee discount

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Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Full-time
£60,000 a year

Qualifications

Power BI
Team management

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Aug 7 2026

circa £60,000 plus car (£5,100) and bonus

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?

If your answer is 'yes' then, keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.

Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. Managing a team of two, you'll work closely with colleagues, suppliers and stakeholders across multiple locations to drive progress and deliver results.

You'll also:

Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance

What you'll bring.

You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.

A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:

Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Company car or cash alternative – with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

customer experience specialist jobs in shrivenham, oxf

Senior Customer Experience Manager

Account Manager — Chronicle

Specialist Service Consultant

Business Intelligence Specialist

Customer Success Manager

Travel Specialist – Cruises & Tours

Marketing Assistant

VodafoneThree - Executive Engagement Specialist

Customer Success Specialist

Back End Specialist Launch Team

Social Media Officer

Front End Specialist Launch Team

Performance Data Quality Specialist

Sales Assistant - UNIQLO Oxford Westgate

Three Mobile Transformation Product Specialist

Shipping and Customs Administrator

TECHNICAL PRODUCER

Technical Support Specialist

Regional Delivery Manager

VodafoneThree - Delivery Manager Network Deployment

I want to receive the latest job alerts for customer experience specialist in shrivenham, oxf

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