Information technology managers Work, Jobs in Shrivenham, Oxf (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
7d
IT Project Manager
University of Oxford —Oxford
- £39,424 - £51,983 a year
- Annual leave
7d
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Head of IT
Rebellion —Oxford
- Full-time
- Hybrid work
- Management
- IT
- Leadership
- Free parking
- Employee assistance programme
Quick apply
7d
IT Transformation Director - Fixed Term
Astroscale —Didcot
- Hybrid work
- Mentoring
- Software development
- IT
- Life insurance
- Sick pay
ECC Operations Manager
Nationwide Building Society —Swindon
- £64,000 - £70,000 a year
- Full-time
- IT
22h
IT Partner Manager
VodafoneThree —Newbury
- Full-time
- Hybrid work
- IT
- Employee discount
Quick apply
2d
ICT Senior Business Partner (FTC/Secondment)
Thames Valley Police —Kidlington
- £74,911 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
11d
Operational & Technical Testing Lead-IT
Vodafone —Newbury
- Full-time
- Analysis skills
- Continuous improvement
- IT
- Annual leave
8d
SACM and Obsolescence Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
9d
VodafoneThree - Customer Operations Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Change & Implementation Manager
Edenred —Swindon
- Full-time
- Azure
- Leadership
- Communication skills
Platform Engineering Manager
Dexory —Didcot
- AWS
- Linux
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Project Manager
Synapri —Milton Keynes
This role is ideal for a delivery-focused project professional who enjoys coordinating technology roadmaps, managing dependencies, and driving successful…
£65,000 - £75,000 a year
3d
IT Project Manager
University of Oxford —Oxford
Opportunities to contribute to sustainability initiatives and community-building efforts. You will anticipate and manage risks, maintain robust documentation,…
£39,424 - £51,983 a year
7d

I want to receive the latest job alerts for information technology managers in shrivenham, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
7 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

information technology managers jobs in shrivenham, oxf

Helpdesk Manager (Telecoms)

IT Project Manager

Senior IT Service Desk Engineer

Head of IT

IT Transformation Director - Fixed Term

ECC Operations Manager

IT Partner Manager

ICT Senior Business Partner (FTC/Secondment)

Operational & Technical Testing Lead-IT

SACM and Obsolescence Manager

VodafoneThree - Customer Operations Specialist

Change & Implementation Manager

Platform Engineering Manager

More jobs to discover

I want to receive the latest job alerts for information technology managers in shrivenham, oxf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected