Housing officer Work, Jobs in Shropham, Nfk (with Salaries)

Tenancy Management Coordinator
Bromford Flagship Livewest —Bury St. Edmunds
- £29,497.50 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
13d
Collection Support Adviser
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- In-person
- Employee discount
- Gym membership
1d
ASB Response Officer
Norwich City Council —Norwich
- £32,597 - £35,412 a year
- Hybrid work
- Customer service
- Computer literacy
- English
- Annual leave
1d
Safe Communities Coordinator - Fixed Term Contract - 6 months
Bromford Flagship Livewest —Thetford
- £27,667.79 a year
- Hybrid work
- Customer service
- Microsoft Office
- Travel
Executive Services Administration Support Officer
Broadland Housing —Norwich
- £28,785 - £30,622 a year
- Temporary
- English
- Travel
- Annual leave
- Work from home
6d
BSO Level 1 - Fostering Support
Norfolk County Council —Norwich
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Gym membership
8d

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Tenancy Management Coordinator

Bromford Flagship Livewest
Bury St. Edmunds

Apply Now

Job details

Full-time
£29,497.50 a year
13 days ago

Qualifications

Customer service
GCSE
Organisational skills
Communication skills

Full job description

Do you enjoy helping people and resolving challenges in a fast-paced environment? Are you confident communicating with a wide range of customers, even in complex situations? Do you want to play a key role in supporting communities and improving housing services?

As a Tenancy Management Coordinator, you’ll play an important role in supporting the Housing Team to deliver an outstanding service and create communities people are proud to live in.

You’ll be the first point of contact for tenants, triaging queries, understanding their needs, and providing advice and solutions wherever possible. You’ll help reduce demand on Housing Officers by resolving queries efficiently while ensuring customers receive a professional and empathetic service.

Location: Bury St Edmunds

Hours: Full Time - 37 hpw - Monday to Friday

Contract: Permanent

What You'll Be Doing

Provide administrative support to the Housing Team
Act as the first point of contact for tenant queries, triaging and resolving where possible
Offer advice and make decisions to support tenants effectively
Escalate complex cases to appropriate teams with clear and detailed information
Maintain accurate and detailed records of all tenant interactions
Communicate professionally, promptly, and with empathy
Develop knowledge of housing management, legislation, and compliance requirements
Support the delivery of a simple, effective, and compliant housing service

What You'll Bring

Strong written and verbal communication skills
Ability to explain complex information in a clear and engaging way
Excellent organisational skills with the ability to prioritise tasks based on risk
Strong problem-solving and decision-making abilities
A customer-focused approach with empathy and professionalism
GCSE (or equivalent) or relevant experience in a similar role

For full details on the role and its responsibilities, click here to view the Tenancy Management Coordinator - The Part I Play document.

What We Offer

Competitive salary
25 days holiday + Bank Holidays (increasing to 28 days holiday after 5 years service)
Opportunities to enhance your communication, administration, and customer service skills
Experience working in the housing sector within a regulated environment
The chance to build strong working relationships across teams
A role where you can make a real difference to tenants’ lives

For full details of the benefits on offer, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 9th July 2026 (Midnight)

First Interview Date: 16th and 17th July 2026

No agencies please.

About Us
Samphire Homes is part of Bromford Flagship Livewest. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.

Apply Now

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housing officer jobs in shropham, nfk

Tenancy Management Coordinator

Collection Support Adviser

ASB Response Officer

Safe Communities Coordinator - Fixed Term Contract - 6 months

Executive Services Administration Support Officer

BSO Level 1 - Fostering Support

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