Customer success manager Work, Jobs in Sidbury, Dev (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
14d
Customer Success Manager
Unity5 —Exeter
- From £30,000 a year
- Communication skills
Garden Centre Manager
Mole Avon Country Stores —Honiton
- £32,000 - £35,000 a year
- Full-time
- Bilingual
- Management
- Merchandising
- Free parking
- Store discount
Quick apply
3d
Customer Relations Manager
Crystal Care Group —Crewkerne
- £40,000 a year
- Weekend availability
- Communication skills
Regional Sales Manager
OrderYOYO —Exeter
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
12d
Branch General Manager
DFS —Exeter
- £38,449 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
14d
Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Exeter
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Deputy Manager
Iceland —Honiton
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Area Sales Manager – Wales & West Region
Schneider Electric —Exeter
- Full-time
- Remote
- Sales
- English
- No degree
- Annual leave
Account Manager
Kensa —Exeter
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
Customer Service Manager - Tiverton
Morrisons —Witheridge
- Hospitality
- Team management
- Employee discount
Quick apply
9d
Store Manager - Convenience Sidmouth, Devon
Morrisons —Sidmouth
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Key Account Manager
IQVIA —Exeter
- Full-time
- Negotiation
- Life insurance
STILL UK Regional Key Accounts Manager
STILL Materials Handling Ltd. —Exeter
- Full-time
- Sales
- Forklift
- IT
Retail Manager
Salvation Army Trading Co. Ltd. —Taunton
- £36,467 a year
- Full-time
- Customer service
5d
Xtra Local Territory Sales Manager (TSM)
Bestway Group —Exeter
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Business Development Manager
Safetykleen —Exeter
- £35,000 a year
- Full-time
- Sales
- Employee assistance programme
Quick apply
5d
STILL UK Senior Manager Key Accounts
STILL Materials Handling Ltd. —Exeter
- Full-time
- Sales
- Forklift
- IT
Hospital Account Manager
IQVIA —Exeter
- Full-time
- Analysis skills
- No degree
- Travel
Broking Manager - South West
Gallagher —Exeter
- Travel
- Employee stock purchase plan
- Life insurance
1d

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Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

customer success manager jobs in sidbury, dev

Customer Engagement Centre Supervisor

Customer Success Manager

Garden Centre Manager

Customer Relations Manager

Regional Sales Manager

Branch General Manager

Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped

Deputy Manager

Area Sales Manager – Wales & West Region

Account Manager

Customer Service Manager - Tiverton

Store Manager - Convenience Sidmouth, Devon

Key Account Manager

STILL UK Regional Key Accounts Manager

Retail Manager

Xtra Local Territory Sales Manager (TSM)

Business Development Manager

STILL UK Senior Manager Key Accounts

Hospital Account Manager

Broking Manager - South West

I want to receive the latest job alerts for customer success manager in sidbury, dev

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