Mon-Fri, 8:00am-5:00pm
Full-time, Permanent
This is not a standard customer service role.
You'll be joining Brick Wholesale - one of the UK's leading online brick suppliers, selling to trade customers and developers nationwide. Bricks are a more complex product than most - different types, formats, suppliers, lead times, and delivery constraints - which means this role is a genuine mix of customer support, order management, logistics coordination, and problem-solving.
You'll own the full order journey from start to finish. That means processing orders, selecting the right suppliers, coordinating deliveries, resolving issues, and handling after-sales - all running simultaneously, every day.
The store opens at 8:00 am sharp. We expect everyone to be at their desk and ready before the doors open.
What You'll Be Doing:
- Responding to customer post-sale enquiries - delivery updates, ETAs, order changes
- Processing sales orders, purchase orders, and credit notes
- Selecting the most suitable brick suppliers based on price, availability, and lead time
- Coordinating deliveries and solving logistical challenges - access restrictions, timing, failed deliveries
- Liaising with suppliers to manage orders and chase ETAs
- Handling customer complaints - late, wrong, or damaged deliveries
- Amending orders when customers request changes after purchase
- Replying to customer reviews
- Assisting with supplier invoice discrepancies
- Maintaining accurate records across all systems
Order volume: 5–15 per day. Low volume - but each order involves real decision-making, supplier selection, and coordination. This is not a processing role.
What We're Looking For:
- Clear, professional written and verbal communication
- Strong organisation - you stay on top of multiple tasks without dropping things
- Comfortable with numbers - pricing, supplier costs, credit notes
- Confident across systems - you use tools to stay organised, not avoid them
- Self-directed - you manage your own workload without constant direction
- Calm under pressure - when priorities shift, you adapt rather than freeze
- Ownership mindset - you see something through to resolution, not to the next person's desk.
Systems You'll Use Daily:
- HubSpot (CRM)
- Monday.com (workflow management)
- Xero (accounting)
Confidence across multiple systems is non-negotiable. You don't need to know these tools on day one - but you need to pick them up quickly and use them properly.
This Role Is Not For You If:
- You prefer highly repetitive tasks or step-by-step instructions for everything
- You rely on close supervision to stay on track
- You're uncomfortable working across multiple systems simultaneously
- You find it difficult to adapt when priorities change mid-day
- You left your last role because there was no growth opportunity, without being able to explain what you did to pursue it yourself.
What We Offer:
- £30,030 salary
- 28 days holiday including bank holidays
- Extra day off on your birthday
- Company pension
- Free on-site parking
- Structured onboarding on our systems and products
- Monday to Friday - no weekends
- A direct, down-to-earth team in a fast-growing business
About Us:
We're Building Materials Wholesale - a fast-growing group of specialist online stores supplying building materials across the UK. Brick Wholesale is our dedicated brick store, supplying trade customers and developers with a wide range of bricks, blocks, and associated products at competitive wholesale prices through an online-first model backed by a hands-on support team.
Pay: Up to £30,030.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
